Sales Phone Agent- WORK FROM HOME

As a Sales Phone Agent at our lawn care services platform, your main responsibility is to handle inbound and outbound sales calls. You will be tasked with taking approximately 200 warm calls per week, where you'll engage with customers, explain our services, provide job estimates, and upsell recurring services. You’ll also need to establish rapport with customers and overcome objections during calls to successfully close deals.

To qualify for the Sales Phone Agent role, you should have excellent written and verbal English skills, a high school diploma at a minimum, and ideally two years of experience in the BPO industry. Familiarity with CRM and VoIP software will be beneficial. You should also have a reliable computer setup with specific requirements, as well as a strong internet connection to handle sales calls effectively.

The work schedule for the Sales Phone Agent position offers flexibility. You will be required to work during our operational hours, which are from 7 AM to midnight CST on weekdays and 8 AM to 10 PM CST on weekends, amounting to a maximum of 40 hours per week. The job may also include rotating shifts and weekends, so adaptability is vital.

Yes! We provide an all-inclusive training program for our Sales Phone Agents to ensure you’re equipped with the necessary tools and knowledge to succeed. The training will cover our services, sales techniques, and how to navigate customer interactions effectively. Continuous training updates will also be available throughout the season.

The compensation for a Sales Phone Agent includes a base pay of $5 per hour, along with a performance-based commission that allows you to earn an additional $1 to $4 per hour depending on your sales success. This means your total potential pay can range from $6 to $9 per hour with consistent performance.

When answering this question, highlight specific roles where you've successfully conducted phone sales. Discuss the types of products or services you sold, mention any significant achievements or deals closed, and illustrate how your experiences equipped you for the Sales Phone Agent role.

To effectively answer this, explain your approach to objection handling. Provide an example of a situation where you turned a customer’s objection into a selling point, showcasing your skills in empathy, active listening, and persuasion.

Discuss techniques you use to build relationships, such as using the customer’s name, displaying genuine interest in their needs, and tailoring your pitch to their specific situations. Providing a personal example can help illustrate your points effectively.

Mention specific time management strategies that work for you, such as creating a daily schedule, prioritizing tasks, and setting clear goals. Talk about how these strategies help maintain productivity in a home environment, which is essential for a Sales Phone Agent role.

Focus on intrinsic and extrinsic motivations, such as personal goals, financial incentives, and the satisfaction of helping customers meet their needs. Feel free to share specific successes where motivation played a key role in achieving sales targets.

Describe your understanding of upselling as a helpful tool rather than pressure tactics. Discuss how you identify opportunities during the call to introduce additional services based on the customer’s needs and preferences.

In your response, choose a situation that required you to be flexible, whether it involved changing sales strategies, shifting team dynamics, or adopting new technologies. Highlight how you maintained productivity and positivity despite the challenges.

Share any familiarity you have with CRM software, including specific applications you have used. Discuss how these tools aided in managing customer relationships and tracking sales performance to ensure efficient follow-ups.

Use the STAR (Situation, Task, Action, Result) method to outline a specific instance where your customer service skills shone through. Emphasize how you went above and beyond to ensure customer satisfaction, creating a positive experience.

Discuss critical components such as effective communication, adaptability, resilience, and persistence. Highlight how these traits contribute to reaching sales goals and maintaining high customer satisfaction, both essential for a Sales Phone Agent role.