Lead UX Researcher

Responsibilities

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team

As the window of TikTok's business services, our TikTok UED Monetization team aims to enable clients to effortlessly connect with audiences and maximize brand potential. We want to ease and inspire clients to achieve their goals, explore more possibilities, and create value with TikTok. As a team member here, you will be able to utilize mixed methods to collect user feedback, create a deep understanding and empathy for our customers, and work cross-functionally with design, product, and marketing teams to meet business needs.

Our core design team includes researchers, product designers, and UX writers who are passionate about quality, usability, and simplicity. We work with collaborative cross-functional teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities.

In this role, you will:

• Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences

• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)

• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment

• Understand and incorporate complex technical and business requirements into research.

• Advocate research findings to diverse audiences through written reports and in-person presentations

Qualifications

• Bachelor's degree or above in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field

• 7+ years of industry experience within a research setting

• Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)

• Relevant product research experience, either in an end-to-end, usability, or generative setting

• Experience leading strategic research efforts and integrating user research into product designs

• Comfortable in a highly-technical environment; ability to engage with quantitative stakeholders and understand quantitative findings and materials

• Familiarity with both quantitative and qualitative research methods

• Strong interpersonal communication and collaboration skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations during our recruitment process. If you need assistance or an accommodation, please reach out to us at USRC@tiktok.com

#LI-Hybrid

Job Information

【For Pay Transparency】Compensation Description (annually)

The base salary range for this position in the selected city is $96140 - $234080 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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At ByteDance/TikTok our benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support ByteDancers to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off(PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability. ​

We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.