Product Implementation Manager, Infusion Centers (US Remote)

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IL, IN, KS, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

• Independently manage the scope of customer implementations and expansions, serving as both facilitator and expert advisor to the project team
• Utilize project management skills to plan, organize and lead a team to successfully complete a project within the defined scope and timeline, ensuring favorable outcomes are achieved by coordinating resources, managing risks, and communication effectively with stakeholders throughout the implementation project
• Utilize tracking tools and skills for developing, maintaining, and firmly controlling project timelines and expectations across LeanTaaS and customer stakeholders
• Communicate technical requirements clearly to customer IT teams, ensuring understanding of data and setup needs for iQueue, and coordinate security and other audits
• Facilitate analytically-intensive processes, including gathering data from disparate systems, identifying abnormalities, and preprocessing data for deeper use and analysis
• In concert with the data onboarding team, work with customers to integrate their EHR data into our software  
• Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization
• Establish and monitor key metrics during implementations
• Establish and maintain strong relationships with key customer contacts
• Effectively manage timelines and use sound judgment in determining when to escalate concerns, risks and issues that may effect the project
• Develop documentation and training materials as appropriate and leverage to conduct training
• Provide regular project status updates to immediate project team, project sponsors and executives 
• Provide data troubleshooting support
• Monitor customer operations and outcomes by using internal tools and customer calls, to verify product effectiveness and proactively solve problems
• Lead and participate in initiatives to improve the implementation processes, methodology and tools
• Travel to client sites for up to 20% of the time to conduct workflow assessments, document process maps, support the go-live phase, and provide hands-on product assistance
• Focus on driving operational improvement at our customers through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work cross functionally with other members of the LeanTaaS team to ensure that our products are making our customers successful
• Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

• Bachelor's degree; strong preference for mathematics/statistics, engineering/physics, data science, healthcare or clinical field
• At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s)
• Work experience that is quantitative and data intensive, regardless of your educational background - it is critical for your success as a Product Implementation team member
• Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
• A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
• Experience in project management and facilitating change management
• Experience with data analysis & visualization tools (e.g Tableau, Power BI)

• Experience working on healthcare products or within hospitals
• Experience working on enterprise software products
• PMP credentials 
• Clinical credentials 
• A blog, article, or any published writing

• Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building 
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.