Cyber Infrastructure Specialist

As a Cyber Infrastructure Specialist at our company, your primary responsibilities will revolve around providing technical support for computer workstations, servers, printers, and network equipment. You'll troubleshoot and repair issues, install new systems, and ensure proper configuration of our telecommunication and teleconferencing gear. Your expertise will be crucial in maintaining the smooth operation of our tech infrastructure.

To be considered for the Cyber Infrastructure Specialist position, candidates need to have an A+ certification or equivalent, alongside a minimum of two years of relevant experience in the field. Additionally, a polygraph level clearance is necessary to meet our security protocols, ensuring that our sensitive information remains protected.

Yes! While the role of a Cyber Infrastructure Specialist does require hands-on work, we do offer the flexibility of remote support where applicable. This hybrid approach allows you to assist with tech issues while enjoying the work-life balance that supports your productivity and personal commitments.

As a Cyber Infrastructure Specialist, you can expect an impressive benefits package that includes four or more weeks of Paid Time Off, flexible working hours, discounted stock purchase plans, and robust education and training support. Additionally, we offer parental paid leave, making it a well-rounded opportunity for both career and personal growth.

The salary range for a Cyber Infrastructure Specialist at our company is competitive, falling between $46,800 and $84,600 per year, depending on experience and qualifications. This ensures that we recognize the value and expertise you bring to the table, providing a rewarding compensation for your hard work.

In your answer, focus on specific instances where you diagnosed and resolved issues with network switches and routers. Be sure to mention any tools you used, methodologies, and the outcome of your problem-solving efforts.

Explain your approach to prioritization, perhaps mentioning techniques like assessing the severity of issues, determining business impact, or using a ticketing system to manage workload efficiently.

Describe the installation process you follow, including planning, configuring hardware and software, network setup, and any post-installation testing you conduct to ensure everything is functioning correctly.

Discuss methods for preventive maintenance, regular testing of equipment, monitoring usage patterns, and quickly addressing any issues that may arise to maintain seamless communication.

Provide insights into your hands-on experience with teleconferencing tech, including any specific brands or systems, troubleshooting techniques, and how you handled user support questions.

Detail your approach to crisis management, emphasizing the importance of communication with stakeholders, quickly identifying the problem, and effectively implementing solutions to minimize downtime.

Share the specific monitoring tools you’ve used and why you prefer them. Discuss how these tools help in identifying potential issues before they escalate.

Choose a relevant example that illustrates your technical skills, problem-solving ability, and the impact of your solution on business operations.

Highlight your commitment to professional development through attending training, participating in online communities, or following relevant tech blogs and news outlets.

Discuss your understanding of security protocols, the importance of encryption, and any specific practices you follow to ensure that systems are configured and maintained securely.