Inside Sales Specialist - North America, Southern California

The Inside Sales Specialist at LGC plays a pivotal role in positioning and selling the Biosearch & Clinical Diagnostics portfolio. The responsibilities include identifying and qualifying new business opportunities, engaging with existing customers, and providing tailored solutions to meet their scientific and business needs. Additionally, you'll collaborate closely with the commercial team to achieve revenue growth goals while maintaining effective time management and organizational skills.

To be considered for the Inside Sales Specialist position at LGC, candidates should possess a bachelor’s degree or equivalent experience in Life Sciences. Moreover, having at least one year of experience in sales, account management, or customer service is preferred. Strong interpersonal skills, critical thinking, and proficiency in Microsoft Office, particularly PowerPoint, are essential for success in this role.

The Inside Sales Specialist position at LGC is home-based, allowing for flexibility in your work environment. However, there is an expectation to attend regular meetings within your dedicated sales territory and engage in some international travel (less than 10%). This setup is designed to provide a balance between individual productivity and collaboration with the team.

While the ideal candidate for the Inside Sales Specialist role at LGC will have a background in sales or customer service, experience specifically in the life sciences industry is highly valued. Skills in the effective sales process, including forecasting and using CRM platforms like SalesForce.com for pipeline management, will set you apart in this competitive position.

At LGC, we take pride in being an equal opportunity employer that values diversity. We are committed to creating an inclusive environment for all employees, including those in the Inside Sales Specialist role. We do not discriminate based on various identities and ensure accommodations are available to support individuals with disabilities throughout the hiring process and beyond.

When answering this question, focus on your specific experiences in sales, particularly any roles related to life sciences. Highlight measurable achievements, strategies you've deployed to engage customers, and challenges you've overcome in sales. Relate these experiences back to the responsibilities of the Inside Sales Specialist role at LGC, showing how you can contribute from day one.

Emphasize your organizational skills and tools you utilize for time management, like CRM systems or scheduling software. Discuss how you assess client needs and prioritize tasks based on urgency and impact, ensuring high levels of customer satisfaction while meeting sales targets.

Outline the relationship-building techniques you employ, such as regular follow-ups, personalized communication, and understanding customer needs. Share examples of how building trust and maintaining open lines of communication have led to repeat business and referrals.

Provide a specific example of an objection you faced and how you addressed it. Use the STAR method (Situation, Task, Action, Result) to demonstrate your approach in handling objections effectively and what the outcome was, focusing on skills like negotiation and empathy.

Discuss your methods for staying informed, such as subscribing to relevant journals, participating in webinars, or attending industry conferences. Highlight how this knowledge can enhance your sales approach and your ability to provide informed solutions to clients.

Describe your belief in collaboration within the sales process. Share examples of how you've worked with marketing, product development, or technical teams to enhance customer solutions and sales outcomes, demonstrating your ability to contribute as part of a larger team.

Highlight the importance of understanding your audience when preparing for a presentation. Discuss how you customize your messages, utilize visual aids, and engage clients in discussions to ensure your presentations are impactful and informative.

Talk about your strategies for analyzing sales data, setting smaller milestones, and motivating yourself to meet or surpass challenging targets. Discuss how you seek feedback and adjust your strategies in response to what the data shows.

Be honest about what drives you—whether it's achieving targets, helping clients, or working as part of a team. Connect your intrinsic motivations to how they align with LGC's mission to enable Science for a Safer World, showing you're committed on both personal and professional levels.

Engage with your answer by expressing your passion for the life sciences and how LGC's mission resonates with your career aspirations. Mention specific elements of the company culture or its product offerings that excite you, and explain how your skills can contribute to the success of the team.