Enterprise Solution Manager

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About Us

LILT is the leading AI solution for enterprise translation. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale.

While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions.

The Customer Deployment Team at LILT

The Customer Deployment team at LILT is at the forefront of driving customer success through technical excellence and strategic implementation. We work directly with our most complex enterprise customers to design, deploy, and optimize LILT solutions that transform their global content operations. Our team combines deep technical expertise with strong project management and communication skills to ensure successful customer onboarding and adoption.

Where You’ll Work

Get the best of both worlds at LILT! Dive into dynamic in-office energy 2 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page!

This position can be based out of our Emeryville, CA or Indianapolis, IN offices and will be expected to work in the office in a hybrid capacity. Additional locations include the Washington D.C., New York City, and Boston metropolitan areas where you will start as fully remote and then transition to hybrid once offices are opened in those locations. Fully remote applicants will also be considered.

Authorization to work in the U.S. is a precondition of employment.

What You’ll Do

As an Enterprise Solution Manager, you will lead the technical implementation and customer onboarding journey for LILT's most strategic and complex enterprise customers. You will be responsible for ensuring rapid customer adoption and value realization through expert solution design and seamless coordination across pre-sales and post-sales teams.

Key Responsibilities:

• Lead onboarding coordination and related customer-facing communication for our most strategic and complex customers.

• Support the solution design process while developing and maintaining comprehensive technical solution specifications

• Drive customer onboarding to completion within 30 days of sale (10 days for accelerated motion)

• Coordinate across product, customer engineering, and customer success teams to ensure successful deployment

• Manage technical support throughout the onboarding phase

• Lead day to day customer communications and expectation management, in partnership with CSM and AE.

• Create and execute project management plans aligned with post-sales team

• Drive platform and connector adoption to achieve customer outcome metrics

Skills and Experience:

• 5+ years of experience in technical solution design and implementation for enterprise software

• Proven track record of managing complex technical projects with multiple stakeholders

• Strong technical aptitude with the ability to understand and communicate complex solutions

• Excellence in customer-facing communication, business acumen and relationship management

• Experience in driving customer adoption and success metrics

• Strong project management and organizational skills

• Ability to navigate and resolve challenging customer situations

• Background in localization or enterprise software preferred

Why You’ll Love LILT

We are mission driven, passionate about our Customers' outcomes and we move really fast!  There is never a dull moment in our learning rich environment.  We live the 70/20/10 learning model where 70% of your learning will come through on-the-job experience, 20% through coaching and mentoring and 10% through formal learning channels.  This role will push you outside your comfort zone, but our leaders and team members will be right there with you to provide real time coaching and feedback.  You will grow a TON in your first year and we are excited to be a part of unlocking your potential! 

Our Story

Our founders, Spence and John met at Google working on Google Translate.  As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. They were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company and left to start a new company to address this need – LILT. 

At its core, LILT has always been a machine learning company since its incorporation on March 6, 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, believing that this foundation was imperative to the future of enterprise translation.

Benefits:

• Compensation: At market salary, meaningful equity, 401(k) matching, and flexible time off plus company holidays

• Medical Benefits: Employees receive coverage of medical, dental, and vision insurance, and more. In addition, LILT pays for basic life insurance, short-term disability, and long-term disability

• Paid parental leave is provided after 6 months.

• Monthly lifestyle benefit stipend via the Fringe platform to allow employees to customize benefits to their lifestyle

Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy. LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.