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Senior Account Director (German) - Talent Solutions - FTC image - Rise Careers
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Senior Account Director (German) - Talent Solutions - FTC

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

This role will be based in Dublin. 

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. 

We are looking for a Senior Account Director to join our DACH team as a trusted adviser with a relentless focus on bringing value to our customers within Mid-Market sector. You will be responsible for helping our customers effectively engage with our solutions (Talent & Learning). You will be dedicated to making our customers stronger and seeking out opportunities for growth. Although you possess a strategic approach to selling and strive to meet/exceed revenue goals, you will always have your clients’ best interest in mind and act as their internal advocate to ensure they are set up for success.  

Responsibilities:  

  • Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail  
  • Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization  
  • Leads with Solutions, not products, when making recommendations aligned to Customer objectives  
  • Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together  
  • Thinks commercially and applies business acumen when crafting & negotiating commercial agreements   
  • Uses data and insights to support investment recommendations or overcome customer objections   
  • Proactively mitigates churn risk by adopting a smart, customer-centric approach  
  • Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI  
  • Drives Customer growth by proactively identifying opportunities to deliver greater customer value  
  • Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens   
  • Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy  
  • Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success  
  • Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment

Qualifications

Basic Qualifications:  

  • 3+ years of applicable sales experience  
  • Business fluency in English and German
     

Preferred Qualifications:  

  • Experience with HR and/or E-Learning software  
  • BA/BS degree or equivalent in a related field  
  • Experience with SaaS opportunities, Salesforce.com platform and/or Dynamics 
  • Experience selling IT solutions  
  • Knowledge of software contract terms and conditions with the ability to create fair transactions  
  • Strong negotiation and accurate forecasting skills  
  • Experience carrying a revenue target with the ability to develop compelling strategies that deliver results  
  • Excellent communication, negotiation and forecasting skills  
  • Demonstrated ability to find and manage high-level business in an evangelistic sales environment  
  • Ability to gather and use data to inform decision making and persuade others  
  • Ability to assess business opportunities and read prospective buyers  
  • Ability to orchestrate the closure of business with an accurate understanding of prospect needs  
  • Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
     

Suggested Skills: 

  • Negotiation
  • Forecasting
  • Communication
  • Strategic Planning
  • Business Acumen

Additional Information

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.

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Average salary estimate

$97500 / YEARLY (est.)
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$75000K
$120000K

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What You Should Know About Senior Account Director (German) - Talent Solutions - FTC, LinkedIn

Are you ready to step into an impactful role as a Senior Account Director (German) with LinkedIn in Dublin? In this exciting position, you'll be a vital part of our DACH team, engaging with Mid-Market customers and driving the success of our Talent and Learning solutions. Your day-to-day will be a vibrant blend of strategic sales and genuine relationship building, as you work hand-in-hand with clients to understand their unique challenges and objectives. We believe in a hybrid work culture that fosters connection and collaboration, making it easier for you to collaborate with various stakeholders and provide tailored solutions. You'll be the trusted advisor, focused on delivering value and promoting customer growth while fostering an environment rooted in trust, inclusion, and fun. Whether you are negotiating agreements, crafting account plans with a keen business insight, or using data to drive decisions, each moment will be geared towards not just meeting, but exceeding your clients' expectations. At LinkedIn, we pride ourselves on a workplace that champions the professional development of every employee. If you have a solid background in sales, are fluent in English and German, and possess a knack for relationship management, this could be your opportunity to shine. Join us as we transform the way the world works and make a meaningful impact together!

Frequently Asked Questions (FAQs) for Senior Account Director (German) - Talent Solutions - FTC Role at LinkedIn
What are the responsibilities of a Senior Account Director (German) at LinkedIn?

As a Senior Account Director (German) at LinkedIn, your primary responsibilities include understanding customer objectives and addressing their challenges through layered questioning. You will build robust relationships with stakeholders across the organization, leading with solutions tailored to customer needs. Furthermore, you'll engage customers continuously to confirm value, drive growth through identifying new opportunities, and maintain strong account relationships.

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What qualifications are necessary for the Senior Account Director (German) role at LinkedIn?

To qualify for the Senior Account Director (German) position at LinkedIn, candidates should have at least 3 years of applicable sales experience, along with business fluency in English and German. A BA/BS degree in a related field is preferred, alongside experience with HR and E-Learning software, SaaS opportunities, or platforms such as Salesforce.com and Dynamics.

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What skills are essential for success as a Senior Account Director (German) at LinkedIn?

Essential skills for success as a Senior Account Director (German) at LinkedIn include negotiation, accurate forecasting, strong communication, and strategic planning abilities. Candidates should also possess business acumen to navigate complex account landscapes and leverage data-driven insights to enhance decision-making processes and drive customer satisfaction.

Join Rise to see the full answer
What does the work environment look like for a Senior Account Director (German) at LinkedIn?

The work environment for a Senior Account Director (German) at LinkedIn embraces a hybrid model combining remote work with selected days in the office. This setup fosters a culture centered on trust and connection, allowing you to collaborate efficiently with your team while remaining responsive to customer needs and business developments.

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What impact does the Senior Account Director (German) role have on customer relationships at LinkedIn?

The Senior Account Director (German) plays a crucial role in shaping customer relationships at LinkedIn. By serving as a trusted advisor, you will engage clients deeply, ensuring they leverage the full potential of our Talent and Learning solutions. Your focus on delivering value not only mitigates churn risks but also fosters long-term partnerships that contribute to mutual growth.

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Common Interview Questions for Senior Account Director (German) - Talent Solutions - FTC
Can you describe a time when you identified a customer need and how you addressed it?

To effectively address this question, share a specific example that illustrates your approach to understanding customer needs. Highlight how you used questions to clarify their challenges, the solution you proposed, and the positive outcome it led to, emphasizing the value you brought to the customer.

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How do you prioritize your accounts and what strategy do you use for managing them?

Discuss your methodology in account prioritization, including how you assess the potential value of each account. Mention any tools or systems you use for managing these accounts, ensuring you touch on collaboration with internal teams to align resources for optimal results.

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What strategies do you use to mitigate churn risk among your accounts?

Integrate specific examples of actions you've taken to proactively manage customer relationships. Discuss customer engagement strategies, feedback loops, or data analysis to anticipate potential issues, thereby demonstrating your ability to maintain customer satisfaction.

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Describe your experience with negotiation in a sales context.

Share a relevant story detailing a negotiation you've led. Discuss the tactics you employed, how you navigated objections or concerns from the client, and the result of the negotiation that positively impacted both parties.

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Can you explain how you utilize data to inform your sales approach?

Outline the process you follow in utilizing data effectively. Mention specific metrics or analytical tools you use to track customer behavior or performance, and how that data translates into strategies that enhance customer engagement.

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How do you ensure alignment between your goals and those of your clients?

Convey your approach to collaboration with clients, including how you establish mutual goals. Discuss the frameworks or regular touchpoints you employ to keep both sides aligned and proactive in achieving those objectives.

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What do you think sets LinkedIn apart from its competitors in the Talent Solutions space?

Demonstrate your brand knowledge by discussing LinkedIn's unique value propositions in Talent Solutions, emphasizing the importance of professional networks and the tools offered that enhance client experiences, ultimately leading to stronger business outcomes.

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Describe a challenging situation with a client and how you resolved it.

Present a difficult client scenario, focusing on how you approached the situation with empathy and strategic thinking. Detail the steps you took to resolve the issue, including any innovative solutions or compromises that reached a favorable conclusion.

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How do you maintain an ongoing relationship with clients after the sale?

Explain your post-sale relationship management strategies, including regular check-ins, feedback requests, and value delivery initiatives. Emphasize the importance of continuous engagement in reinforcing trust and achieving long-term success.

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What techniques do you use to build rapport with new clients?

Share practical techniques such as active listening, finding common ground, or leveraging storytelling that you've found effective in establishing rapport. Discuss any specific approaches tailored to the German market or cultural nuances.

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Our mission is to create economic opportunity for every member of the global workforce and this vision connects our more than 16,000 employees in dozens of offices across five continents. It inspires us to invest in our talent, support career grow...

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DATE POSTED
January 14, 2025

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