Service Technician - Class B

As a Service Technician - Class B at Honolulu Buick GMC Cadillac, your daily duties will involve performing automotive repairs as outlined on the repair order, diagnosing issues accurately and efficiently, road-testing vehicles to ensure quality work, and maintaining a clean workspace. You will also be responsible for accurate documentation of repairs and time management, ensuring that every vehicle is returned to its owner in pristine condition.

To apply for the Service Technician - Class B position at Honolulu Buick GMC Cadillac, candidates should have a high school diploma or equivalent, and ideally possess at least three to five years of automotive technical experience. Additionally, you need to be manufacturer certified in various repair areas and hold a minimum of three ASE certifications, preferably as an ASE Master Technician.

In the Service Technician - Class B role at Honolulu Buick GMC Cadillac, you'll be expected to participate in ongoing training and maintain your manufacturer and ASE certifications. Comprehensive training is provided, and you'll have opportunities to work with technical bulletins and participate in assigned technical training sessions to stay up to date with automotive technology.

To excel in the role of Service Technician - Class B, you'll need strong attention to detail, excellent communication skills, and a sense of urgency. Being able to self-motivate and adapt to changing situations is essential. Proficiency in automotive repairs, particularly in lube and maintenance services, engine repair, and electrical systems repair, will also be critical to your success in providing top-notch service.

As a valued Team Member at Honolulu Buick GMC Cadillac, you can expect a competitive compensation package that includes comprehensive medical, dental, and vision insurance. Additionally, employees enjoy paid holidays, PTO, short and long-term disability support, a 401(k) retirement plan, and employee stock purchase opportunities. We also invest in your continued education through the Lithia Learning Center and offer wellness programs to support a healthy lifestyle.

When diagnosing a vehicle issue, I start by discussing the symptoms with the customer to understand their experience. I then perform a series of tests and inspections to narrow down the potential causes. Utilizing my background knowledge and referring to service manuals or technical bulletins, I pinpoint the problem and propose solutions based on the diagnostics.

In a previous role, I faced a complex electrical issue that left a vehicle unable to start. I conducted thorough tests on the battery, starter, and ignition systems, utilizing schematics to trace wiring. After identifying a corroded connection, I replaced it, ensuring the problem was resolved, and kept the customer informed throughout the process to maintain trust.

Prioritizing tasks comes down to urgency and impact. I assess which vehicles require immediate attention based on customer needs and safety concerns, then create a timeline to balance workload effectively. Open communication with my team and management helps ensure that all tasks are addressed in a timely manner.

I follow a systematic approach to safety and cleanliness by maintaining an organized workstation, using tools properly, and completing daily cleaning tasks. I regularly review safety protocols and attend any safety training sessions provided, making sure that I'm up to date with best practices to protect myself and my colleagues.

I believe that diagnostic skills are among the most crucial for a Service Technician. The ability to accurately identify the source of problems ensures that repairs are done efficiently and prevents unnecessary costs for customers. Coupled with strong communication skills, it allows for better collaboration with team members and enhanced customer interactions.

To stay current with automotive technology and repair techniques, I engage in continuous education through manufacturer updates and online technical training. Additionally, participating in industry workshops and networking with other professionals allows me to share knowledge and learn about innovations that can enhance my work.

I'm drawn to the Service Technician position at Honolulu Buick GMC Cadillac because of your commitment to customer satisfaction and teamwork. I've heard great things about your training programs, and I believe being part of such a reputable dealership would allow me to grow my skills while contributing to a team that values excellence.

Handling customer complaints requires patience and empathy. I listen to their concerns carefully, acknowledges any mistakes made, and take actionable steps to address their issues. Open communication is vital, so I always keep them informed about what I’m doing to resolve their complaints, ensuring they feel respected and valued.

To meet industry quality standards, I adhere strictly to the guidelines set forth by manufacturers in repair documentation. I double-check my work and routinely consult with peers or my supervisor when in doubt, ensuring all repairs are performed to the highest standards before the vehicle is returned to the customer.

In a fast-paced environment, I prioritize staying organized and focused. I use time management techniques to allocate my tasks effectively, carefully maintaining communication with my team so we can support each other during busy times. Having a positive attitude and being adaptable also helps me manage stress and enhance productivity.