Appointment Setter (On-Site)

As an Appointment Setter at Mad City Windows and Baths, your main responsibilities include making calls to warm leads, providing top-tier customer service, managing and tracking leads, and ultimately closing sales. You'll act as the crucial liaison between potential customers and our sales team, promoting our remodeling services and securing in-home consultations. This role is pivotal in ensuring our sales targets are met while delivering a seamless experience for our clients.

To be considered for the Appointment Setter role at Renuity, applicants should possess previous experience in customer service, call center environments, or sales roles. Excellent computer and phone skills, along with a keen attention to detail, are essential. A positive attitude, flexibility, and strong communication abilities are also fundamental traits that will help you succeed in this position.

Mad City Windows and Baths offers extensive training for Appointment Setters, focusing on customer service excellence and effective sales techniques. New hires will engage in world-class sales training aimed at equipping you with skills to set goals, manage your time effectively, and hone your persuasive communication abilities. This training is designed to support your professional development and help pave your career path.

Absolutely! At Renuity, we value employee development and offer clear career pathways for Appointment Setters. As you gain experience and hone your skills, you’ll have opportunities to advance within our sales team or explore other roles within the company, making this a fantastic place for career-driven individuals.

The Appointment Setter role at Mad City Windows and Baths operates with a flexible schedule that runs from 7 am to 9 pm, seven days a week. Schedules are assigned based on business needs, allowing for a dynamic work environment. This flexibility aims to accommodate both the company’s operations and your personal life, making it a suitable job for various lifestyles.

When answering this question, focus on specific examples of how you've previously interacted with customers, resolved their issues, and contributed to a positive customer experience. Highlight any metrics of success, such as customer satisfaction ratings or sales targets you met, to demonstrate your effectiveness in a customer service role.

It’s crucial to demonstrate your organizational skills in response to this question. Explain your methods for keeping track of leads, mentioning any tools or systems you've utilized in the past. Discuss how you prioritize based on urgency or potential value, which will showcase your ability to handle multiple tasks efficiently.

In answering this question, consider discussing specific persuasion techniques such as building rapport, listening actively, and addressing concerns directly. Demonstrate your understanding of the importance of empathy in sales and how it helps you connect with potential customers effectively.

This question is your chance to express your enthusiasm for the position. Share what specifically attracts you to Mad City Windows and Baths, whether it's their company culture, growth opportunities, or commitment to customer satisfaction. Mention how your values align with theirs to make a strong connection.

In your response, emphasize the importance of remaining calm and empathetic. Provide a structured approach you would take, such as actively listening to the customer's concerns, acknowledging their feelings, and working to find a solution. This shows your capability in conflict resolution under pressure.

Use the STAR method (Situation, Task, Action, Result) to answer this question. Clearly outline the situation you faced, the tasks involved, the actions you took to achieve the target, and the successful results you attained. Numbers can strengthen your answer, so be sure to mention specific results or improvements.

Your answer should reflect genuine motivation. Discuss both intrinsic factors, such as personal growth and passion for helping customers, and extrinsic factors, like performance bonuses or career advancement opportunities. This will help interviewers see your commitment to the role.

Addressing rejection positively is key. Discuss how you maintain a positive attitude, learn from each interaction, and move on quickly. Your ability to handle rejection is crucial in sales, and showcasing your resilience will resonate well with the interviewer.

Highlight a skill that is particularly crucial for success in this role, such as excellent communication abilities or strong organizational skills. Provide examples of how this skill has helped you in previous roles or how you plan to utilize it at Mad City Windows and Baths.

Talk about your organizational strategies, including using CRM tools, maintaining spreadsheets, or even traditional note-taking methods. Explain how staying organized helps you track follow-ups and ensures you don’t miss opportunities, demonstrating your proactive approach to the role.