Inbound Customer Service Representative - Madison, WI

As an Inbound Customer Service Representative at Mad City Windows & Baths, your main responsibilities include generating new business by following up with previous customers, making outbound calls to qualified leads, and collaborating with our Outside Sales teams to discover opportunities within the existing customer base. You’ll utilize a CRM system to maintain customer relationships and identify sales opportunities, all while ensuring exceptional customer experiences.

To qualify as an Inbound Customer Service Representative at Mad City Windows & Baths, you should have a confident and outgoing personality, persuasive communication skills, and a competitive spirit focused on achieving ambitious goals. Familiarity with CRM tools is essential, along with tech-savviness, self-motivation, and the flexibility to work evenings and weekends.

The earning potential for an Inbound Customer Service Representative at Mad City Windows & Baths ranges from $80,000 to $170,000 annually, offering uncapped earning potential on top of a competitive base pay. This compensation structure motivates high performance and rewards your hard work.

At Mad City Windows & Baths, you will benefit from a world-class sales and negotiation training program that equips you with invaluable skills suited for a successful career in sales. This training essentially acts as an MBA experience without the student debt, preparing you to thrive in your role and advance within the company swiftly.

Inbound Customer Service Representatives at Mad City Windows & Baths enjoy a comprehensive benefits package, including medical, dental, life, and disability insurance, paid parental leave, a robust 401(k) retirement savings program, generous paid vacation and holidays, and performance-based rewards like luxury vacations and electronics, among many other perks.

In response to this question, you should highlight relevant experiences that showcase your interaction with customers, problem-solving abilities, and sales skills. Discuss specific scenarios where you successfully achieved customer satisfaction or helped boost sales through your initiative.

When asked about task prioritization, emphasize your organizational skills and how you use tools like a CRM to manage your workload efficiently. Discuss your approach to identifying urgent inquiries versus routine questions and your strategies for balancing them effectively.

To answer this question, talk about your natural ability to engage with others, how you actively listen to customers, ask questions to understand their needs, and share personal stories or relevant experiences to create a connection. Highlight adaptability to various customer personalities.

When discussing this situation, be sure to share specific metrics or targets you surpassed. Outline the strategies you employed, whether it was through persistent follow-ups, tailored communication, or learning customer buying signals, and explain how those efforts led to your success.

Explain that staying motivated is about focusing on your long-term goals. You can mention techniques such as setting smaller benchmarks, celebrating minor victories, seeking team feedback for encouragement, and keeping a positive mindset even through challenges.

In your response, emphasize the importance of collaboration within a sales team. You could discuss how sharing leads, supporting each other during peak times, and celebrating collective successes foster a positive work environment that ultimately benefits sales performance.

In answering this question, outline a calm approach to de-escalating the situation. Discuss your method for listening actively to the customer's concerns, validating their feelings, investigating the issue, and working on a solution, all while keeping customer satisfaction a priority.

You might mention your familiarity with CRM systems, such as Salesforce or HubSpot, and any sales automation tools that enhance your efficiency. Highlight your willingness to learn new technologies and how you leverage tech to improve customer interactions.

In answering this, express your enthusiasm for the remodeling industry and your admiration for Mad City Windows & Baths' growth and culture. Convey how the role aligns with your career aspirations, and detail specific aspects of the company and position that excite you.

Discuss the importance of asking open-ended questions during initial conversations, carefully listening to their responses, and paraphrasing their concerns to ensure comprehension. Mention how you research customer history when possible for personalized interactions.