Server - job 1 of 2

As a Server at Senior Lifestyle, your primary responsibilities include taking food orders, communicating effectively with the kitchen, and delivering meals to residents and guests in a timely manner. You'll also ensure satisfaction by responding quickly to needs and requests, actively bus and reset tables, and complete any assigned side work. This role is crucial in creating a welcoming dining experience for our community.

No prior experience is necessary to apply for the Server position at Senior Lifestyle. While previous food service experience is preferred, we provide comprehensive training to equip you for success in this role. We believe in fostering talent and helping you develop your skills in the food service industry.

To become a Server at Senior Lifestyle, you need to be able to communicate effectively in English and possess basic computer skills to operate our POS system. While no formal experience is required, a willingness to learn and work well with co-workers and residents is essential. You will also need to undergo food safety training to obtain necessary food handling certificates.

Senior Lifestyle offers a comprehensive benefits plan for eligible team members, which includes health, dental, and vision coverage as well as retirement benefits and paid time off. Our commitment to employee satisfaction also includes access to DailyPay, allowing you to access earned wages before your next payday. We truly value our team and work hard to create a supportive environment.

Yes, Senior Lifestyle requires all employees, including Servers, to provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. This practice helps protect the health and safety of our residents, guests, and staff.

A great Server possesses qualities such as excellent communication skills, a positive attitude, and the ability to multitask effectively. It's important to listen to residents' needs and respond promptly while creating a pleasant dining experience. Highlight your interpersonal skills and any relevant experiences that demonstrate your capability in customer service.

When facing a difficult guest complaint, it's important to remain calm and attentive. Listen to their concerns without interruptions, empathize with their situation, and reassure them that you will do your best to resolve the issue. Share examples of past experiences where you effectively managed customer complaints and turned them into positive outcomes.

Senior Lifestyle's mission is to enrich the lives of those we serve by embracing HEART - Hospitality, Excellence, Appreciation, Respect, and Teamwork. Familiarizing yourself with our mission shows your interest in our values and commitment to providing the best service possible. Demonstrating an understanding of these principles in your answer will resonate well with the interviewers.

Certainly! Providing excellent customer service means going above and beyond for the customer. Think of a specific situation where you handled a request efficiently or exceeded a customer's expectations. Discuss how your actions positively impacted the customer and what the outcome was.

Time management is crucial in a fast-paced environment. During busy shifts, I prioritize tasks based on urgency, delegate when necessary, and remain organized. Discuss any personal strategies you use, like making a checklist or collaborating with teammates to ensure everyone's tasks are clear and efficient.

I applied for the Server position at Senior Lifestyle because I believe in the company's mission to provide exceptional service and create a welcoming environment for residents. The opportunity to work with a committed team and make a difference in the lives of others aligns with my personal values and career goals.

Ensuring food safety standards are met involves following procedures for food storage, preparation, and serving. I prioritize cleanliness and hygiene, regularly check temperatures, and stay updated on food safety regulations. Sharing past experiences where you upheld food safety standards can demonstrate your awareness and commitment.

In situations where multiple guests need assistance, I would first assess their needs and prioritize them based on urgency. Effective communication is key; I would politely inform guests of my current status and reassure them that I will be with them shortly. Sharing an example of when you successfully managed such a scenario can illustrate your ability.

Essential qualities for teamwork include communication, flexibility, and mutual respect. Team members should be willing to help each other, share responsibilities, and engage in constructive feedback. You can highlight any team experiences that exemplify these qualities to demonstrate your suitability for a team-oriented role.

Maintaining a positive attitude at work begins with a mindset focused on solutions rather than problems. I regularly practice gratitude and mindfulness, which help me stay upbeat, especially in challenging situations. Sharing personal strategies and specific examples of how you maintained positivity can enhance your answer.