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Server - job 1 of 2

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will provide quick, efficient and pleasant service of food and beverage to residents and guests ensuring the needs of both are met.   

Job Description

  • Pay is $16.20/hr
  • Accept food order, communicate to kitchen and deliver food and beverage to residents and/or guests in a timely manner.
  • Ensure resident/guest satisfaction by responding quickly to needs and requests. 
  • Actively buss and reset tables as well as complete assigned side work.
  • Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Qualifications

  • No experience is necessary, although previous food service experience is preferred. We will train you.
  • You will have to go through food safety training to obtain and/or hold any required local, state, and/or county required food handling/sanitation licenses and/or certificates.
  • You need to be able to communicate clearly and effectively in English.
  • Basic computer skills are needed for POS system and payroll system.
  • You possess the ability to make independent decisions when circumstances warrant such action.
  • You have the ability to solve practical problems and deal with variables in situations where only limited standardization exists.
  • You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. 

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CEO of Senior Lifestyle
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Jon DeLuca
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Average salary estimate

$33696 / YEARLY (est.)
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$33696K
$33696K

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What You Should Know About Server, Senior Lifestyle

If you have a passion for bringing smiles and joy to people's faces, the Server position at Senior Lifestyle in beautiful Chicago might just be your next great adventure! Here, we embrace the HEART values – Hospitality, Excellence, Appreciation, Respect, and Teamwork – to create an exceptional dining experience for our residents and guests. As a Server, your day-to-day will involve accepting food orders and communicating them to our dedicated kitchen team, all while ensuring timely delivery of food and beverages. Your positive attitude is crucial as you actively work to maintain resident and guest satisfaction, responding swiftly to their needs. You’ll also be responsible for setting and resetting tables and completing assigned side work to keep things running smoothly. Don’t worry if you’re new to this – while previous food service experience is preferred, we provide the training you need to succeed. With some basic computer skills for our POS and payroll systems, and a knack for problem-solving, you’ll quickly adapt to our friendly work environment. Plus, enjoy benefits like health, dental, vision, and even the option to access earned wages before payday! Join us at Senior Lifestyle, where your role as a Server is not just about serving meals but about sharing heart and warmth with every interaction.

Frequently Asked Questions (FAQs) for Server Role at Senior Lifestyle
What responsibilities does a Server at Senior Lifestyle have?

As a Server at Senior Lifestyle, your key responsibilities include accepting food orders from residents and guests, delivering food and beverages promptly, and maintaining high levels of satisfaction by responding quickly to needs. You’ll also actively bus and reset tables and complete assigned side work to ensure a clean and welcoming environment.

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What qualifications do I need to become a Server at Senior Lifestyle?

While previous food service experience is preferred, it’s not a strict requirement to become a Server at Senior Lifestyle. We provide training, and you will need to go through food safety training for necessary certifications. Basic communication skills in English and some computer literacy for handling POS and payroll systems are also important.

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Is training provided for the Server position at Senior Lifestyle?

Yes! At Senior Lifestyle, we value having team members who are eager to learn. While you may not need prior experience, comprehensive training will be provided to ensure you excel in your role as a Server, covering everything from food safety to effective communication techniques.

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What type of work environment can I expect as a Server at Senior Lifestyle?

As a Server at Senior Lifestyle, you can expect a warm and supportive work environment focused on teamwork and respect. Our company culture emphasizes providing exceptional service while fostering community and connection among residents, guests, and co-workers.

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What benefits are available for Servers at Senior Lifestyle?

Senior Lifestyle offers a comprehensive benefits plan to eligible Servers, including health, dental, and vision insurance, retirement benefits, short and long-term disability plans, and paid time off. Additionally, you have the opportunity to access earned wages before payday with DailyPay.

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Common Interview Questions for Server
Can you describe a time when you provided excellent customer service as a Server?

When answering this question, think of a specific instance that highlights your ability to cater to guests' needs. Use the STAR method: situation, task, action, and result to structure your response effectively.

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How do you handle difficult or unhappy customers during your shift?

Demonstrate your conflict resolution skills by explaining that you would listen actively to the customer, empathize with their concerns, and take steps to resolve the issue promptly, ensuring their satisfaction.

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What do you believe are the key qualities of a good Server?

Discuss qualities such as strong communication skills, the ability to work in a team, a friendly demeanor, and an eagerness to learn. Mention how these traits align with Senior Lifestyle's HEART values.

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How would you prioritize tasks during a busy shift as a Server?

You can explain your approach to time management, such as making a mental checklist and ensuring to prioritize customer orders, table resets, and food delivery efficiently while communicating with your team.

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Why do you want to work as a Server at Senior Lifestyle?

Express your enthusiasm for contributing to a meaningful mission and the values of Senior Lifestyle, and how your passion for hospitality aligns with their goal to brighten residents' and guests' lives.

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How do you ensure food safety and sanitation as a Server?

You can emphasize your willingness to complete food safety training and knowledge of basic hygiene practices, like handwashing before handling food and maintaining cleanliness in service areas.

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Have you ever worked in a team environment? How did you contribute?

Describe your experience working collaboratively with others in a fast-paced setting, showcasing examples of how you supported team members and enhanced group productivity.

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What would you do if a resident or guest had a special dietary need?

Discuss your approach to ensuring all dietary needs are met by actively communicating with the kitchen staff, asking clarifying questions to understand the resident’s needs, and providing excellent service.

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How do you stay positive during a busy shift?

Illustrate your techniques for maintaining a positive attitude, such as focusing on customer satisfaction, practicing deep breathing during busy periods, and fostering a supportive team dynamic with co-workers.

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What steps would you take when receiving a new food order?

Highlight the importance of accuracy when taking orders, noting down all special requests, repeating them back to the customer, and promptly relaying the information to the kitchen staff for timely service.

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Every day Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Values: HEART - Hospitality, Excellence, Appreciation, Respect and Teamwork.

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Full-time, on-site
DATE POSTED
January 5, 2025

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