Outside Sales Representative - Columbus, OH

As an Outside Sales Representative at Mad City Windows and Baths, your primary responsibility is to engage with homeowners directly in their residences to assess their home improvement needs. This role involves showcasing and discussing our services, such as replacement windows and doors, bathroom remodels, and kitchen cabinet refacing. You will be expected to provide exceptional customer service, listen to customer concerns, and ultimately guide them toward making a purchase decision that will enhance their homes.

To qualify as an Outside Sales Representative at Mad City Windows and Baths, candidates should have experience in in-home sales or business-to-consumer sales. Self-motivation, results-oriented mindset, and exceptional customer service skills are essential. Additionally, the ability to effectively schedule and conduct appointments, including evenings and Saturdays, is important as this role requires flexibility to meet customer needs.

The commission structure for an Outside Sales Representative at Mad City Windows and Baths is designed to reward your hard work and coming with an uncapped commission model. This means that your earnings are directly tied to your performance—if you succeed in making sales, there’s no limit to how much you can earn. This dual income model, which includes a base salary plus commissions and bonuses, ensures that motivated individuals can achieve substantial earnings!

Mad City Windows and Baths offers a state-of-the-art training program designed to equip Outside Sales Representatives with the necessary skills and knowledge to succeed. This training includes product knowledge, effective sales techniques, and customer engagement strategies, ensuring that you feel prepared and confident in your ability to meet and exceed customer expectations while maximizing your sales potential.

Outside Sales Representatives at Mad City Windows and Baths enjoy a comprehensive benefits package that includes medical, dental, and vision insurance, as well as short and long-term disability and life insurance. Additionally, the company offers a 401k retirement plan with a company match, paid vacation and holidays, wellness program rewards, and even company-sponsored vacations and incentive trips, making it a rewarding environment to grow your career.

Highlight your past sales roles, specifying any in-home or business-to-consumer sales experiences. Focus on your achievements, such as meeting or exceeding sales targets, and how those experiences have prepared you for the role at Mad City Windows and Baths.

Explain your approach to overcoming objections by first listening to the customer's concerns, then addressing them with empathy and factual information about Mad City’s services. Provide an example of a time when you successfully turned an objection into a sale.

Discuss your techniques for connecting with customers, such as active listening, personalized communication, and finding common ground. Emphasize how building trust and understanding their needs leads to better sales outcomes.

Share your experience working under a commission structure and discuss the strategies you used to stay motivated, such as setting personal goals, tracking your progress, and celebrating small wins along the way.

Demonstrate your knowledge about Mad City Windows and Baths, such as its ranking in the Midwest and its mission. Explain how the company's values align with yours and express genuine excitement about the opportunity to contribute to a team known for quality and service.

Identify potential challenges such as competition or customer indecision, and outline your plan to tackle these issues. Highlight your proactive approach to seek solutions and utilize company resources to provide excellent customer service.

Provide a detailed example of a successful sale, outlining the steps you took from initial contact to closing the deal. Highlight how your strategies and techniques might translate well to your role at Mad City Windows and Baths.

Discuss your time management strategies, such as using tools to schedule appointments, setting reminders, and making a plan for follow-ups. Emphasize the importance of prioritizing high-potential leads while maintaining outstanding service for all.

Elaborate on the significance of follow-ups after initial contact and how they can convert potential leads into sales. Share techniques you use, such as timely calls, personalized messages, and staying consistent while respecting customers' time.

Discuss how customer service directly impacts sales success, explaining that building positive relationships can lead to repeat business. Share your philosophy on ensuring customer satisfaction and how that is vital for the reputation of Mad City Windows and Baths.