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Sales Operations Manager EMAP - job 1 of 2

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, provide digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries.

Job Description

At Experian our Sales Operations Manager is an integral part of our Commercial Finance team aligning planning, execution, and evaluation of the sales activities across our 11 markets. They offer vital support to the EMEA & APAC Region by applying best practice processes to sales management and sales reporting, and clarity to revenue reporting and forecasting and driving profitable growth for the region.

The Sales Operations Manager is a critical part of the Sales and Finance organizations, overseeing the sales reporting (pipeline, wins, losses, conversion), new business forecasting, system management, data quality and overseeing governance within the Sales department. The Sales Operations Manager provides the so-what to regional level sales and revenue reporting demonstrating clear understanding of product, market and client trends.

In this role you will report to the Head of Pricing and Sales Operations EMAP.

Applicants outside Bulgaria are also welcome to apply.

What you will do:

  • Design and implement sales processes, policies, and systems;
  • Manage the sales pipeline, forecasting, and reporting;
  • Coordinate sales commissions and off plan incentives;
  • Analyze sales performance, trends, and metrics;
  • Provide sales training on systems;
  • Evaluate and optimize the sales technology stack;
  • Resolve sales-related issues and escalations.

Qualifications

What you need to bring:

  • 5 Years experience in a sales facing role;
  • Excellent people management, delegation and development skills;
  • Proficiency in data analysis and visualization, and in extracting important insights from large datasets of non-standardized data;
  • Experience with Microsoft suite, CRM and sales software (Salesforce);
  • Experience within a complex matrix organization;
  • Project management experience and strong financial understanding;
  • Communication and collaboration;
  • Leadership and influence;
  • Customer focus and empathy.

Additional Information

What you will get:

  • Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
  • Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
  • Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
  • Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
  • Opportunity for Flexible working hours and Home Office.

 

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-Hybrid

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

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Average salary estimate

$60000 / YEARLY (est.)
min
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$50000K
$70000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sales Operations Manager EMAP, Experian

Are you ready to take your career to the next level as a Sales Operations Manager at Experian? Located in the vibrant Geo Milev area of Sofia, Bulgaria, this role is a fantastic opportunity to join a leading global data and technology company. At Experian, we’re not just about numbers; we’re about people, helping them achieve their financial goals while enhancing business operations across various industries. As the Sales Operations Manager, you’ll be at the heart of our Commercial Finance team, streamlining sales processes and enhancing sales reporting across 11 diverse markets. Your expertise will directly contribute to our EMEA & APAC Region by optimizing the way we approach sales strategy, providing insightful forecasts, and addressing revenue reporting challenges. You will utilize your impressive analytical skills to manage sales pipelines and evaluate performance metrics, and play a key role in performance analysis and setting up effective sales training programs. You'll have the chance to implement key policies and systems around sales while also managing sales commissions and resolving issues in a complex matrix organization. At Experian, we value your personal and professional development and offer a supportive timetable that includes flexible working hours and the option to work from home, ensuring your work-life balance. Join a company recognized for its strong team spirit and enjoy benefits that support your future and wellbeing. Ready to make an impact in Sales Operations? Experian is excited to have you onboard!

Frequently Asked Questions (FAQs) for Sales Operations Manager EMAP Role at Experian
What are the responsibilities of the Sales Operations Manager at Experian?

The Sales Operations Manager at Experian plays a vital role in aligning sales activities across the EMEA & APAC Region. Responsibilities include managing sales pipelines, forecasting, and reporting, analyzing sales performance, and ensuring data quality. You will also design and implement sales processes and provide training on sales systems.

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What qualifications do I need to apply for the Sales Operations Manager position at Experian?

To apply for the Sales Operations Manager role at Experian, you should have at least 5 years of experience in a sales-facing environment, excellent people management skills, and proficiency in data analysis. Familiarity with CRM and sales software, such as Salesforce, is also essential, alongside strong project management and communication skills.

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How does Experian support the professional growth of its Sales Operations Manager?

Experian offers robust support for professional growth, including a clear career pathway, learning and development programs, and unlimited access to various educational resources. This helps ensure that as a Sales Operations Manager, you will continuously develop the skills necessary for success.

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Can I work from home as a Sales Operations Manager at Experian?

Yes, Experian offers flexible working hours along with options for working from home, promoting a healthy work-life balance for their Sales Operations Manager. We understand the importance of flexibility in today’s work environment.

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What benefits can I expect as a Sales Operations Manager at Experian?

As a Sales Operations Manager at Experian, you will enjoy a comprehensive social benefits package, including life insurance, food vouchers, extra health insurance, and a monthly flex allowance. In addition, you will receive 25 days paid vacation and an extra day off for your birthday!

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Common Interview Questions for Sales Operations Manager EMAP
Can you describe your experience with sales forecasting and reporting?

When answering this question, you should provide specific examples of your experience managing sales forecasts, detailing the methods you used and how your forecasts impacted business strategies. Highlight your proficiency in data analysis and any tools such as Salesforce you've utilized.

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How do you approach managing a diverse sales pipeline?

In response, discuss your systematic approach to sales pipeline management, emphasizing tools you’ve used to track progress, analyze trends, and optimize conversion rates. Sharing specific achievements will help substantiate your methods and effectiveness.

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What strategies do you use for analyzing sales performance?

To tackle this question, focus on the various metrics you analyze to assess sales performance, such as win/loss ratios and conversion rates. Explain how you transform this data into actionable insights that can aid decision-making.

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How have you resolved conflicts within a sales team?

Share a specific example of a conflict you faced and how you approached resolution, emphasizing communication and collaboration skills. Highlight your ability to foster a positive team environment for successful outcomes.

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What tools or software are you familiar with for sales operations?

Mention the CRM tools and sales software you have experience with, particularly Salesforce, and any data analysis tools that help you in your role. Discuss how you leverage these tools for better sales management.

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How do you stay updated with sales trends and best practices?

Talk about the resources you utilize to stay informed, such as industry publications, online courses, or networking events. Convey how you adapt these learnings into your sales operations framework.

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What makes a successful sales strategy in a complex organization?

Discuss the importance of aligning sales strategies with company goals while considering the intricacies of a matrix organization. Share your experience in driving collaboration between teams for a cohesive strategy.

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Can you describe a time you led a sales training session?

Provide a detailed example of a training session you led, discussing objectives, outcomes, and how it facilitated skill development in your team. This showcases your leadership and pedagogical abilities.

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What methodologies do you use for project management?

Discuss any project management methodologies you're familiar with, such as Agile or Waterfall, and share examples of projects you have managed successfully using these approaches.

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How would you handle underperformance in your sales team?

Explain your process for identifying underperformance and the steps you take to address it. This may include setting clear expectations, providing constructive feedback, and developing action plans for improvement.

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DATE POSTED
January 10, 2025

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