Measure Technician - Duluth, MN

As a Measure Technician at Mad City Windows and Baths, your primary responsibility will be to measure products such as windows, baths, and cabinets at customer residences. You’ll interact with homeowners to understand their improvement needs, ensuring a seamless experience while documenting all relevant project details. Your role is crucial for planning installations and addressing existing conditions effectively, all while maintaining compliance with local laws. You'll work independently most of the time, requiring sound judgment and attention to detail.

To qualify for the Measure Technician role at Mad City Windows and Baths, candidates must possess a valid Driver's License and have at least five years of remodeling experience. Comfort driving a company vehicle is essential, along with being punctual, dependable, and maintaining a positive attitude. Excellent customer service skills are a must, as you'll frequently engage with homeowners. Additionally, candidates should be capable of working independently while adhering to all required safety and legal standards.

Mad City Windows and Baths offers an attractive benefits package for Measure Technicians, including competitive compensation ranging from $50k to $70k per year, a company vehicle with a gas card, and comprehensive health, dental, and disability insurance. You'll also enjoy paid vacations and holidays, and the security of a 401K plan with a company match. This role allows you to maintain work-life balance while enjoying the perks of a stable, full-time schedule.

Mad City Windows and Baths emphasizes exceptional customer interaction as a vital element of the Measure Technician’s role. By paying attention to details in measurements and documenting project specifics, technicians contribute to enhancing the overall customer experience. Through effective communication, understanding homeowner needs and delivering efficient service, the Measure Technician ensures that clients feel valued and satisfied with their home improvement projects.

The Measure Technician position at Mad City Windows and Baths offers a consistent work schedule from Monday to Friday, typically between the hours of 9:00 am and 6:00 pm. This routine allows you to enjoy your weekends off while providing you with the stability of predictable hours throughout the week, making it ideal for maintaining a healthy work-life balance.

In answering this question, highlight specific projects you've worked on and your role in each. Discuss the types of remodeling tasks you've handled, emphasizing your hands-on experience and successes. Be prepared to share challenges you've faced and how you've overcome them, showcasing your problem-solving skills and adaptability in various situations.

When discussing safety, outline your approach to maintaining a safe work environment. Mention any safety training you've received and the steps you take to minimize risks while measuring or performing other tasks at residences. Stress the importance of following regulations and best practices to protect both yourself and the homeowner.

Explain your process for obtaining accurate measurements, such as using specific tools consistently and double-checking your work before submitting reports. Mention any techniques you've developed over the years to ensure precision, as well as how you handle unexpected issues that may arise during measurements.

Discuss your approach to customer service by emphasizing empathy and clear communication. Explain how you would listen to their concerns, validate their feelings, and work towards finding a solution. Highlight your problem-solving skills and willingness to go the extra mile to resolve conflicts and ensure customer satisfaction.

Use this question to showcase your knowledge about the company. Discuss what appeals to you about the company's culture, commitment to quality, or values. Relate your own career goals and values to those of the company, stressing your enthusiasm for contributing to their mission and making a positive impact in customers' lives.

Detail the methods you use to stay informed about industry trends, such as attending workshops, reading trade publications, or following relevant blogs and forums. Highlight your initiative to continuously improve and adapt your skills in the ever-evolving remodeling landscape.

Provide an example of a situation where you successfully completed a task without direct supervision. Focus on your decision-making, time management skills, and the steps you took to ensure the job was completed to high standards. Emphasize your reliability and ability to achieve results when working alone.

List the specific tools and technology that are vital in your role, such as measuring tapes, laser measuring devices, and software for documentation. Explain how these tools aid in enhancing the accuracy and efficiency of your measurements, which ultimately benefits the installation process.

Stress the importance of documentation in the role of a Measure Technician. Explain how you systematically record key information to communicate effectively with the installation team. Highlight your attention to detail and commitment to ensuring everyone is aligned on project specifics for successful execution.

Identify qualities such as attention to detail, reliability, strong communication skills, and a customer-oriented mindset as key traits of a successful Measure Technician. Discuss how these attributes contribute to effective measurements, positive customer relationships, and successful installations.