Service Technician - Owatonna, MN

As a Service Technician at Mad City Windows & Baths, your primary responsibilities include performing service and repair appointments for residential construction projects. This involves various tasks like drywall patching, plumbing fixes, painting, and installing shower doors. You will also follow up on warranty claims and engage with clients to ensure their needs are met effectively.

To qualify for the Service Technician position at Mad City Windows & Baths, applicants must have at least 3 years of experience in residential remodeling and repair, along with a valid driver's license. Excellent customer service and communication skills are also essential, as you will be representing the company in client interactions.

Mad City Windows & Baths offers a competitive hourly wage for Service Technicians ranging from $23 - $28/hour, based on experience and skills. This compensation reflects our appreciation for the expertise and dedication our technicians bring to the team.

Yes! As a Service Technician at Mad City Windows & Baths, you will be provided with a company vehicle, gas, and the necessary tools to perform your job effectively. We ensure that you have everything you need to succeed in your role.

Mad City Windows & Baths offers a comprehensive benefits package for Service Technicians, including health, dental, and vision insurance, voluntary and disability coverage, a 401K plan with company match, as well as paid vacation and holidays. We value our employees and prioritize their well-being.

When answering this question, highlight specific projects where you effectively completed drywall repairs and painting jobs. Discuss your techniques and the tools you used, showcasing your attention to detail and your ability to achieve a professional finish.

Express your understanding of the importance of communication. Share a specific example where you helped resolve a customer issue, emphasizing how you listened to their concerns and provided a satisfactory solution, which reflects your commitment to excellent service.

Detail various plumbing tasks you've tackled, such as fixing leaks, replacing fixtures, or installing new piping. Be specific about the tools and materials you utilized, as well as any plumbing codes you followed, showcasing your technical knowledge.

Discuss your organizational strategies, such as assessing urgency and client needs. Share a situation where your prioritization led to successful outcomes while managing several jobs, highlighting your ability to stay focused under pressure.

Explain your methodical approach to evaluating a repair job. Detail how you would inspect the area, identify the problem, and strategize on the most efficient way to address it, demonstrating your problem-solving skills.

Reiterate the importance of safety in construction. Discuss the safety measures you consistently follow, such as wearing protective gear, properly using tools, and following OSHA regulations, to ensure a safe working environment for yourself and others.

Be honest and choose a mistake that had a manageable impact. Discuss how you recognized the error, communicated with your team or client, and took steps to rectify it, emphasizing your ability to learn and grow from experiences.

Describe your regular maintenance routine for tools and equipment, such as cleaning and checking them before and after use. Explain how this practice improves efficiency and prolongs the lifespan of your tools, reflecting your professionalism.

Highlight your commitment to continuous learning by mentioning resources like industry publications, training workshops, or online courses that you utilize. This shows your eagerness to improve your skills and adapt to new techniques in the remodeling field.

Illustrate your knowledge of Mad City Windows & Baths' reputation in the industry and express your admiration for their commitment to quality and customer service. Connect your values with the company's mission, showcasing your enthusiasm for contributing to their success.