Outside Sales Representative - Raleigh, NC

As an Outside Sales Representative at Mad City Windows and Baths, your primary responsibility is to connect with customers in their homes to discuss their home improvement needs. You will provide personalized service to help homeowners better understand our replacement windows and doors, bathroom remodeling, and kitchen cabinet refacing offerings. Additionally, you'll attend 2-3 pre-set and pre-qualified appointments per day, focusing on fostering relationships and closing sales while delivering an outstanding customer experience.

To be considered for the Outside Sales Representative role at Mad City Windows and Baths, applicants should have some experience in in-home sales or business-to-consumer sales. We are looking for self-motivated individuals who are results-oriented and have exceptional customer service skills. Flexibility in working evenings and Saturdays is required, and the ability to meet or exceed sales goals is essential to thrive in this position.

As an Outside Sales Representative at Mad City Windows and Baths, your earnings potential is quite impressive. On average, our representatives make between $140K and $280K annually. However, if you are among our top performers, you can even exceed $450K, thanks to our uncapped commission structure that rewards hard work and success in sales.

Mad City Windows and Baths is committed to providing a comprehensive benefits package for our Outside Sales Representatives. This includes medical, dental, and vision insurance, short and long-term disability, and life insurance. Additionally, we offer a 401k retirement plan with company matching, paid vacation and holidays, wellness program rewards, and opportunities for company-sponsored vacations and incentive trips!

While previous sales experience, particularly in in-home sales or business-to-consumer sales, is preferred for the Outside Sales Representative position at Mad City Windows and Baths, we also value motivation, a strong desire to succeed, and the ability to provide exceptional customer service. If you possess the right attitude and determination, we encourage you to apply!

When answering this question during your interview, highlight your relevant sales experience, exceptional customer service skills, and self-motivation. Provide examples of past successes, emphasizing how your skills would positively impact team goals at Mad City Windows and Baths.

In your response, outline a strategy for addressing objections effectively. Discuss your skills in active listening and empathizing with customer concerns while reiterating the benefits of the products offered by Mad City Windows and Baths to reassure them.

Make sure to share a specific story that demonstrates your potential. Mention the strategies you employed, how you identified opportunities, and the impact your efforts had on achieving and exceeding your sales targets.

Explain the importance of building trust and rapport with customers. Detail your approach to providing personalized assistance and how you actively listen to their needs to create a better sales experience.

Address your organizational skills and ability to assess the quality of leads. Discuss any tools you might use to manage your schedule effectively and ensure that you're giving priority to high-potential clients.

Research the company and its history. Be prepared to articulate what differentiates Mad City Windows and Baths, such as its rank in the industry, reputation for quality, and commitment to outstanding customer service, to show your genuine interest in the role.

Share a concrete example of a sales strategy that you implemented successfully, detailing the steps you took and the results you achieved. This showcases your analytical skills and ability to develop effective sales techniques.

Discuss techniques you use to stay positive and proactive during challenging times. This might include setting personal goals, seeking feedback, or utilizing training sessions to refine your skills while remaining engaged with the team.

Provide a specific situation where you encountered a setback in your sales journey. Detail the actions you took to address the challenge and what you learned from the experience, which demonstrates resilience and problem-solving skills.

Identify your strongest selling skills, whether it's negotiation, relationship building, or knowledge of products. Explain how this strength has benefited your performance in sales, helping to achieve success in your previous roles.