Warehouse ICQA Lead

As a Warehouse ICQA Lead at Ollie, your primary responsibilities will include conducting inventory counts and quality audits, managing product holds for damages and returns, and ensuring food safety compliance. You will also investigate any product defects and act as a liaison between different teams in the fulfillment process, making your role vital in maintaining the standard of products that our furry friends deserve.

To qualify for the Warehouse ICQA Lead role at Ollie, you should have strong communication skills to interact with various team members, a basic understanding of computer applications like Microsoft Office and Google Sheets, and mathematical aptitude. Prior experience with warehouse management systems and operating forklifts is beneficial. In addition, you'll need to meet physical requirements, such as lifting 50 lbs and working in low-temperature environments.

Ensuring food safety as a Warehouse ICQA Lead at Ollie involves conducting rigorous audits, implementing proper handling procedures, and training team members according to health standards. You'll work closely with our Food Safety Team to investigate any issues and maintain compliance with regulations, making sure every product is safe for our beloved pets.

At Ollie, our team culture is incredibly supportive and inclusive. As a Warehouse ICQA Lead, you'll find a workplace that values diverse perspectives, encourages open dialogue, and strives for continuous improvement. We believe that our profound love for dogs fosters teamwork and inspiration, making your experience meaningful and rewarding.

Working as a Warehouse ICQA Lead at Ollie comes with a competitive salary and a range of benefits including comprehensive health coverage, a sponsored 401k with employer matching, paid parental leave, and an Ollie subscription for your own dog. Additionally, you’ll enjoy working in an environment dedicated to teamwork and excellence, making a positive impact on the pet industry.

When answering this question, highlight your relevant experience with inventory management systems, specific techniques you've employed to track inventory accurately, and examples of how you've improved accuracy and efficiency in previous roles.

Explain your systematic approach to investigating a product defect, including initial inspection, checking documentation, communicating with relevant teams, and proposing solutions to avoid future issues. Your focus should be on thoroughness and collaboration.

Discuss the importance of training and communication. Talk about how you would implement regular training sessions, encourage a culture of safety and quality awareness, and utilize checklists or audits to ensure standards are consistently met.

Share your understanding of food safety regulations and any experience you have in ensuring compliance in previous roles. Discuss handling procedures, staff training, and quality control measures that you've successfully implemented.

Explain your approach to conflict resolution, emphasizing active listening, empathy, and finding common ground. Share an example from your experience where you successfully resolved a conflict and fostered team cohesion.

Detail your methodology for conducting quality audits, including preparation, execution, criteria for evaluation, and how you communicate results to the team. Highlight your commitment to maintaining high standards in quality assurance.

List your proficiency with relevant software like Google Sheets, Microsoft Excel, or specific warehouse management systems. Provide examples of how you've used these tools to improve inventory tracking or reporting.

Discuss your training philosophy, focusing on practical coaching, clear guidelines, hands-on practice, and ongoing support. Mention the importance of creating a learning environment where new hires feel comfortable asking questions.

Prepare an example where you identified inefficiencies in a warehouse process and implemented a change that led to measurable improvements, such as time savings, enhanced accuracy, or cost reductions.

Share your passion for building relationships, inspiring others, and creating a positive work environment where team members thrive. Discuss how you measure success beyond just metrics, focusing also on team morale and growth.