Outside Sales Representative - St. Louis, MO

As an Outside Sales Representative at Mad City Windows and Baths, you'll be engaging directly with customers in their homes, assessing their home improvement needs, and showcasing our exceptional services, which range from replacement windows to bathroom remodels. You'll also be responsible for providing outstanding customer service, ensuring that each homeowner feels valued and understood. With daily pre-set appointments at your disposal, your role focuses on turning those opportunities into successful sales while building lasting relationships with clients.

To be successful as an Outside Sales Representative at Mad City Windows and Baths, candidates should have prior experience in in-home sales or business to consumer sales. We are looking for self-motivated individuals who are results-oriented and possess remarkable customer service skills. Additionally, the ability to work flexible hours, including evenings and Saturdays, is essential. Successful candidates will also have a proven track record of meeting and exceeding sales goals without the need for close supervision, ensuring they can thrive in our dynamic environment.

At Mad City Windows and Baths, Outside Sales Representatives enjoy a robust benefits package that includes comprehensive medical, dental, and vision insurance, as well as short- and long-term disability coverage and life insurance. Beyond that, we offer a 401k retirement plan with company matching, paid vacations, holidays, and even company-sponsored incentive trips. Our uncapped commission structure ensures that the effort you put in directly impacts your earnings, making this role not just rewarding but financially lucrative!

The compensation structure for an Outside Sales Representative at Mad City Windows and Baths is designed to reward hard work and exceptional sales performance. You will receive a base salary, along with uncapped commissions and bonuses based on your sales achievements. With a commission-only aspect, top performers can earn upwards of $450K annually, while average earners see between $140K to $280K every year. This structure encourages not only individual success but also enhances team morale in our motivated culture!

Mad City Windows and Baths provides a state-of-the-art training program for new Outside Sales Representatives. This program is designed to equip you with the necessary skills and knowledge to succeed in your role. The training covers product knowledge, sales techniques, and customer service excellence to ensure that you feel confident and prepared when meeting with customers in their homes. You’ll learn how to effectively address client needs, overcome objections, and close sales, all while being supported by a team that values continuous learning and growth.

To effectively answer this question, walk the interviewer through your typical sales process step by step, emphasizing how you build rapport with clients, identify their needs, present relevant solutions, and follow up. Highlight any specific techniques you've used to close sales and how you tailor your approach based on individual client needs. Providing a specific example can illustrate your method in action.

When answering this question, share your approach to overcoming objections by listening actively to the client's concerns, empathizing with their position, and providing thoughtful responses that address their specific issues. Offering a success story where you effectively turned an objection into a successful sale can further demonstrate your skills.

Discuss your techniques for generating leads, prioritizing the pre-set appointments provided by Mad City Windows and Baths. You might also mention relationship-building strategies, networking, and leveraging past client referrals. Emphasize the importance of maintaining a solid pipeline and following up as part of your lead generation efforts.

Explain your method for prioritizing tasks, such as setting goals for the number of appointments, follow-ups, and personal development activities each day. Discuss how you manage your calendar to make the most of your time and maximize your sales opportunities while ensuring that customer service remains a top priority.

Prepare a specific example that showcases your success. Explain the goals you set, the strategies you employed, and the ultimate outcomes. Focus on the skills that made you successful, such as your ability to build relationships, understand client needs, and follow up effectively.

Share what drives you, whether it's achieving sales targets, helping homeowners improve their lives through home improvements, or the satisfaction of closing deals. You may also mention how the uncapped commission structure at Mad City Windows and Baths appeals to your ambition and desire for success.

Discuss your flexibility in adapting your sales techniques based on the customer’s personality, needs, and preferences. Give examples of how you have tailored presentations or adjusted your communication style to connect better with various clients. Highlighting your ability to read your audience can showcase your interpersonal skills.

Stress the importance of customer service as a fundamental aspect of your sales strategy. Explain how strong customer relationships not only lead to repeat business but also foster referrals. Cite an experience where exceptional customer service resulted in a successful sale or long-term client relationship.

Provide a specific example of a difficult sales situation, what challenges you faced, and the steps you took to address them. Highlight your problem-solving skills and resilience in overcoming obstacles. Explain how this experience taught you valuable lessons that you continue to apply in your sales efforts.

Demonstrate your knowledge of Mad City Windows and Baths by discussing our range of home improvement solutions, including replacement windows, doors, bathroom remodels, and kitchen cabinet refacing. Mention the company’s achievements, such as being ranked #1 in the Midwest for home improvement, to show your genuine interest and enthusiasm for the position.