Manager, Office Services

Global Strategy Group (GSG) works at the intersection of business, politics, and causes. Our team is made up of a great group of professionals who come from various backgrounds in strategic communications, research, and public affairs. Our culture and values play an integral role in how we operate, and we work hard to bring passion, energy, and drive to everything we do! Global Strategy Group is the go-to public affairs, communications, and research partner for companies, causes, and campaigns. We work with our clients to build their reputations, tackle big challenges, and win.

We are seeking a motivated, organized individual to manage the general office operations and assist with technical support for everyone in the office. This person will also help support our remote and hybrid workers with their work-at-home environments. The Manager, Office Services will oversee an Office Services Associate in New York and work closely with our Office Services team in DC to ensure that both GSG offices and all remote/hybrid workers have consistent work experiences. This is role that will report to the Senior Vice President, Head of Technology and Office Services. 

Responsibilities

• Manage our office operations, procedures, and budget to ensure organizational effectiveness and efficiency
• In coordination with the DC Office Services team:
• Manage GSG’s office vendors (e.g., copier, HVAC, A/V, security system, office supplies, etc.); negotiating cost savings, as needed, while maintaining high levels of quality and service
• Assist GSG’s remote and hybrid workers with their work-at-home setups; ensuring that they have equivalent setups as office workers, answering questions and troubleshooting issues as needed
• Communicate with GSG’s external Managed Services Provider to troubleshoot technology issues within the NY or DC office and/or with employees, providing Tier 1 technical support as necessary
• Liaise with building management and staff as needed, including nightly cleaning services
• Manage office supply inventory and reorder and restock supplies as necessary
• Monitor and manage the reception area and ensure that someone is always there during normal working hours (Monday – Friday, 9AM – 6 PM, except holidays and office closures), when needed, to:
• Greet all office visitors in a friendly, professional, and hospitable manner
• Answer all incoming calls promptly and in a professional manner, triaging call requests, and/or forwarding calls to the appropriate party
• Manage conference room bookings and assist colleagues in securing space; proactively troubleshoot booking conflicts as needed
• Receive mail, packages, and deliveries throughout the day, ensuring that they reach the proper individual, tenant, or department
• Make sure all outgoing mail and packages are handled in a timely manner
• Ensure the office maintains a high standard of appearance including light housekeeping (i.e., unloading dishwasher, tidying up kitchen, organizing supplies and set up / break down of meetings and events)
• Manage the office onboarding process for all NY or DC based new hires including building and office access, desk assignment and setup, computer setup, ordering business cards, etc.  
• Assist with the planning and organization of any in-office events

Qualifications

• A minimum of 5 years of experience in office management
• Strong organizational and project management skills that reflect the ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Strong problem-solving skills with the ability to troubleshoot technology issues
• Adaptable, with the ability to remain calm and professional under pressure with a positive, solutions-first approach, and team-player attitude
• Excellent communication and organizational skills with the ability to delegate responsibilities, experience managing one direct report is a plus
• Physical stamina and mobility, including ability to reach, kneel, and bend
• Ability to lift, push, and pull required load (usually about 30 lbs.)
• High proficiency with PC-based computers and Microsoft Office 365
• Comfortable with technology and learning new programs/systems
• Proactive and ability to work independently
• Proficiency in Microsoft Office suite of applications
• Bachelor’s degree, or equivalent combination of education and experience

The base salary for this position is between $75,000 to $90,000 commensurate with experience, plus eligibility for a discretionary bonus. GSG provides a comprehensive benefits package including excellent coverage for medical, vision, and dental insurance; paid parental leave; generous time off and holidays; 401k with employer match; and additional benefits.  

If this sounds like an opportunity for you, please send your information our way!

When submitting your resume, please include a cover letter which highlights your relevant experience, along with why you want to be part of the team at GSG. We are interested in candidates who align with our mission and want to contribute to our continued growth.

Candidates who match the needs for the position will be contacted via email.

If you are an individual with a disability and would like to request a reasonable accommodation to complete your online application or participate in the interview process, please reach out to hr@globalstrategygroup.com or you may call (212) 260-8813 and ask to speak to someone in Human Resources – Talent Acquisition.

Global Strategy Group, LLC.

Global Strategy Group (GSG) is a full-service research, public affairs, and communications agency tackling some of today’s most complex and important challenges. With more than two and half decades of experience and a team of 150+ talented professionals, we protect and build corporate reputations, influence public affairs decision makers, advocate on important social issues, and win campaigns. We combine unparalleled subject matter expertise with data-driven insights and innovative methodologies to generate urgency among stakeholders and key audiences, delivering tangible success for our clients. 

Global Strategy Group is an Equal Opportunity Employer.

At GSG, we are distinguished by our depth of talent. Our people are team players, straight shooters, and problem solvers. We bring passion, energy, and drive to everything we do. This all comes from our closely held firm values, which have guided us since the day GSG opened its doors. We are committed to ensuring that our workplace provides a diverse, inclusive, and culturally rich atmosphere and are always looking for talented individuals to add to our culture.

We do not discriminate against any applicant for employment on any legally recognized basis including, but not limited to: race, religion or creed, color, national origin, sex, age, disability, marital status, sexual orientation, genetic information, citizenship status, veteran status, uniform service member status, or any other protected class under federal, state or local statute.