Must be flexible to rotate phone coverage shifts within our phone bank hours of M 8A-5P T 8A-530P W 8A-530P TH 8A-6P F 8A-630P
Provides customer service and closing support on home equity loans (HELOC) to closing agents and customers after underwriting through funding, including directives to ensure Bank regulatory compliance. Communicates with internal and external customers via incoming and outgoing phone calls and e-mails on HELOC-related matters, including applicable regulatory and legal document expertise and responding to questions. Responds to incoming phone calls regarding HELOC closing documentation and scheduling loan closings. Sends closing documents to closing agents. Works daily production reports for analysis of throughput completion and compliance with service level agreements for production.
Associate’s degree and a minimum of 1 year’ work experience, or in lieu of a degree, a combined minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ work experience
Education and Experience Preferred:
Bachelor’s degree
Minimum of 3 years’ relevant work experience
Customer service experience
M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.57 - $30.95 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
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We strive to be the best company our employees ever work for, the best bank our customers ever do business with, and the best investment our shareholders ever make.
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