Mangomint is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years.
We’re a fully remote, fun, and ambitious team and get together every few months in person. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us!
At Mangomint, our customers are at the heart of everything we do. As a Customer Support Specialist, you’ll play a key role in delivering exceptional service by responding to customer inquiries with speed, accuracy, and empathy. We set high standards for our team because our customers expect nothing less. Joining our dynamic and growing team means you’ll have a direct impact on improving our customers’ everyday experiences. If you’re passionate about helping people, eager to learn, and excited by the fast-paced environment of a thriving start-up, this could be the perfect role for you.
As a Customer Support Specialist at Mangomint, you will:
Troubleshoot and respond to inquiries from our customers, primarily through chat but also over calls
Constantly increase your Mangomint product and industry knowledge so you can provide expert-level answers and support
Collaborate with different teams to identify and resolve technical issues reported by customers
Document and share frequent customer issues and solutions
Provide personalized solutions and preemptive follow-ups to ensure customer satisfaction and retention
Work Monday-Friday, 9 am-6 pm, HST
A minimum of 1 year experience in a software support position
The ability to learn incredibly quickly and an “I’ll figure it out” attitude (while also not being afraid to ask questions)
The ability to work autonomously while also collaborating effectively within a team
You thrive when tackling complex challenges, even under pressure
A genuine passion for connecting with people from diverse backgrounds, treating everyone with respect and kindness
Strong written communication skills
*Experience with salons and spas (or beauty & wellness in general) would be a huge plus
Health, dental, vision, life & LTD insurance
Generous monthly wellness budget for gym memberships, yoga, etc.
Premium subscription to the Calm app
One Medical membership
Flexible and unlimited PTO
401k plan available (no matching)
Employee stock option program
Mangomint is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability and genetic information (including family medical history).
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At Mangomint, we are on the lookout for a dedicated Customer Support Specialist to join our vibrant team! Located in the beautiful United States, this is an opportunity to work with a fast-growing SaaS company that aims to revolutionize the salon and spa industry. As our Customer Support Specialist, you will be pivotal in delivering outstanding service to our customers, who are at the heart of everything we do. Your day-to-day tasks will involve assisting customers through chat and phone, answering their inquiries swiftly and accurately, all while showcasing your empathy and professionalism. You'll dive deep into our product, gaining expert knowledge, allowing you to tackle any queries with confidence. Collaboration is key, so expect to work closely with various teams to resolve customer issues and document those learnings for future reference. Your role may also include providing personalized solutions and follow-ups to keep our customers satisfied and engaged. If you have at least a year of experience in the software support realm, a knack for problem-solving, and a genuine passion for helping diverse individuals, you could be the perfect fit for our enthusiastic team. Plus, with your working hours scheduled Monday to Friday, 9 am to 6 pm HST, you’ll have plenty of time to enjoy what you love outside of work as well. So, if you’re ready to play a vital role in our customer support and be part of an ambitious and fun-loving team, Mangomint is the place for you!
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