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Project Coordinator - #34059

Company Profile:

Our client specialises in strategic talent and people solutions for scale-ups. Their proven processes and frameworks eliminate high recruitment costs, elevate employer brand and employee value proposition, and develop and retain exceptional people. While they may assist with talent acquisition, their broader focus includes Employer branding, Onboarding, Leadership development, Employee engagement strategies, Aligning individual values with organizational goals.

The company’s approach is more consultative, helping businesses not only find talent but also optimize their people processes and foster long-term growth.

It is an amazing opportunity to be part of a fast-paced, informal, and fun work environment that fosters growth and builds strong relationships.

Overall purpose and responsibilities of the role:

The Project Coordinator will support the Directors to ensure the seamless delivery of the company. This role will coordinate client projects, support recruitment activities, and manage client interactions, ensuring that they deliver an exceptional client experience.

Duties and Responsibilities:

1.Project Coordination Excellence

  • Plan, track, and execute project activities to meet client timelines and expectations. Using project management tools to ensure clarity and visibility.
  • Coordinate internal and external stakeholders to ensure smooth progress and delivery of project plans, building great relationships with clients.

2.Recruitment Support

  • Screen CVs and conduct initial candidate calls to support clients in early-stage recruitment processes, building relationships and delivering an exceptional client experience.
  • Use tracking tools to provide accurate and timely updates on candidate progress, ensuring that candidates are progressed in SLAs to deliver a great experience.

3.Survey and Platform Management

  • Administer and set up employee survey projects using a bespoke platform, with time and quality accuracy.
  • Support in creating reporting and insights reports to deliver to clients.

4.Client Care and Experience

  • Act as a first point of contact for client queries, ensuring prompt and helpful responses.
  • Maintain strong relationships with clients through exceptional service and proactive communication.

5. Documentation and Reporting

  • Create and deliver professional reports, project updates, presentation materials, tools, process materials and other documentation.
  • Ensure all client deliverables are accurate, polished, and timely to deliver a great experience to clients.

Must-have Skills / Qualification:

  • At least 3 years of experience in project coordination or operations in a professional setting.
  • Strong organisational and multitasking abilities.
  • Excellent English communication skills, both written and verbal
  • Proficiency and confidence in using project management tools and software (e.g., Trello, Asana, Canva or similar).
  • Familiarity with recruitment processes and platforms (e.g., LinkedIn, ATS systems).
  • Background in recruitment or HR support is highly advantageous.
  • Experience in a client-facing role with a focus on customer experience.
  • Comfort with handling data and preparing reports using Excel or similar tools.
  • Demonstrated ability to work collaboratively within a team while managing individual responsibilities.
  • Organized, adaptable, and proactive.
  • Confident in speaking directly with clients.
  • Possesses a high level of attention to detail.
  • Thrives in dynamic environments and excels at multitasking.
  • Skilled at balancing multiple responsibilities while maintaining a client-first approach.
  • Comfortable working remotely, sometimes with minimal direction.
  • Can work independently, even when immediate support isn’t available.
  • Will be made to feel part of the team, despite the remote nature of the role.

Job type: Permanent

Emp type: Full-time

Schedule: Monday - Friday, 5PM - 1AM

Location: Work From Home

Industry: Consultancy

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What You Should Know About Project Coordinator - #34059, Manila Recruitment

Are you ready to dive into an exciting role as a Project Coordinator with a fantastic company specializing in strategic talent and people solutions for scale-ups? This position will have you working closely with the Directors to ensure the seamless delivery of various client projects. In this fun, fast-paced environment, your responsibilities will include coordinating project activities, supporting recruitment efforts, and managing client interactions, all while ensuring an exceptional experience for both clients and candidates. Your days will be filled with planning and executing project tasks using various project management tools, fostering relationships, and providing valuable updates on candidate progress. One of the coolest parts? You'll get to manage employee survey projects and create insightful reports that showcase how well the company is fulfilling its commitments to clients. If you thrive in dynamic environments and enjoy building strong relationships, this opportunity is perfect for you. With at least three years of experience in project coordination and a passion for customer service, you’ll be well-equipped to shine in this role. Your proficiency in project management software and familiarity with recruitment processes will set you apart. Join us in delivering excellence while enhancing your skills in a collaborative remote work environment. Let's make great things happen together!

Frequently Asked Questions (FAQs) for Project Coordinator - #34059 Role at Manila Recruitment
What are the primary responsibilities of a Project Coordinator at this consultancy?

As a Project Coordinator at this consultancy, your main responsibilities will revolve around ensuring the smooth delivery of client projects, supporting recruitment efforts, and managing client communications. This includes planning, tracking, and executing project activities, screening candidates, and creating professional reports. You'll work closely with internal and external stakeholders to deliver an excellent client experience.

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What qualifications are needed for the Project Coordinator position?

To be successful as a Project Coordinator at this consultancy, candidates should have at least three years of experience in project coordination or operations within a professional setting. Strong organizational skills, excellent communication abilities, and proficiency with project management tools are essential. Familiarity with recruitment processes is a plus, and having a background in HR support will give you an edge.

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How does the Project Coordinator support recruitment activities?

The Project Coordinator supports recruitment activities by screening CVs, conducting initial candidate calls, and maintaining communication with applicants to ensure a timely and efficient process. By utilizing tracking tools, you'll keep clients updated on candidate progress and deliver an outstanding experience for both clients and candidates.

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What tools does a Project Coordinator use in their daily work?

In this role, you will use various project management tools such as Trello and Asana for planning and tracking project activities. Additionally, you're expected to handle reporting and documentation, often utilizing Excel or similar tools to ensure accuracy and professionalism in client deliverables.

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What type of work environment can a Project Coordinator expect?

The work environment as a Project Coordinator is fast-paced, informal, and collaborative. While the role is remote, you'll still be an integral part of a strong team culture that values growth, communication, and a client-first approach, allowing you to build meaningful professional relationships.

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Common Interview Questions for Project Coordinator - #34059
Can you describe your approach to managing multiple projects at once as a Project Coordinator?

When managing multiple projects, I prioritize tasks based on client timelines and project deadlines. I utilize project management tools to keep track of progress, ensuring visibility for all stakeholders. Communication is key, so I maintain regular updates with team members and clients to address any potential issues promptly.

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How do you ensure a great client experience in your role?

I ensure a great client experience by being proactive in my communication and responsive to queries. I make it a point to understand their needs and expectations clearly, delivering regular updates and being available to address concerns. Building rapport and trust with clients is essential in delivering exceptional service.

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What project management tools are you familiar with, and how have you used them in your past roles?

I have experience using Trello and Asana for project management. I’ve used these platforms to plan projects, track progress, and assign tasks. They help keep everyone aligned and on schedule, which is crucial for project coordination.

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How would you handle a situation where a project is falling behind schedule?

If a project is falling behind, I would assess the reasons for the delay and communicate with the team to identify solutions. I believe in quickly gathering input and making necessary adjustments to reallocate resources or revise timelines as needed, ensuring we still meet client expectations.

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What steps do you take when screening CVs for recruitment support?

When screening CVs, I look for the essential qualifications and experience that match the job description. I evaluate candidates based on their skills and cultural fit and maintain organized notes to facilitate effective discussions with the hiring team for further steps.

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Describe a challenging project you coordinated and how you overcame the challenges.

One challenging project involved tight deadlines and multiple stakeholders. To overcome this, I created a detailed project timeline, held regular check-ins, and facilitated open communication to ensure everyone was informed and engaged. Ultimately, we delivered the project on time through collaboration and focused efforts.

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How do you prioritize tasks in your role as a Project Coordinator?

I prioritize tasks based on urgency and importance. I assess deadlines, project impacts, and any client expectations. Utilizing a project management tool allows me to visualize priorities and adjust as needed based on evolving project requirements.

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What experience do you have with client care, and how do you ensure a positive experience?

In my past roles, I focused on building strong client relationships through transparency and proactive communication. Ensuring that I am available and responsive to client needs fosters trust and demonstrates a commitment to their success.

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What role does data analysis play in your duties as a Project Coordinator?

Data analysis plays a significant role in assessing project performance and candidate progress. I use data to create reports and gain insights into our processes, helping to optimize workflows and improve client outcomes.

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How do you adapt to changes in client needs or project requirements?

I adapt to changes by maintaining flexibility in my planning and being open to client feedback. I communicate regularly with stakeholders and am willing to pivot projects as required to ensure alignment with overall client goals.

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Full-time, remote
DATE POSTED
December 14, 2024

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