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Sales Engineer - West Coast

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

Opportunity:

The Sales engineer will work with enterprise customers to shorten the sales cycle by overcoming technical hurdles within these accounts. Sales Engineers must have solid communication skills, sales ability, technical expertise, and work well in a team, or independently.  This position will require relationship building with all technical buyers at the end user level and with Enterprise Service Providers and Certified Solution Providers.

The Sales Engineer must be well versed in the technical and sales aspects of the March Networks product and third party products that the March product will integrate with in each vertical.  Communication of complicated technical material to customers on demand is a requirement.

Duties and Responsibilities:

  • Assist in the generation of new business and ensure growth of existing accounts through technical knowledge of the March products and subsequent third-party product integration
  • Communicate customer feedback into future product developments
  • Assist sales account managers by answering technical questions, making technical presentations, and managing customer trials through phone, email, and on-site visits
  • Evaluate and integrate 3rd party devices
  • Provide effective interfaces into existing and emerging opportunities and external partners
  • Leverage relationships within organizations to solve technical hurdles and foster awareness of our products and solutions
  • Assess potential application of company products and services and offers solutions to meet customer needs
  • Install, configure and test our solution at customer’s facilities during Proof of Concepts
  • Interface with various customers at both a business and a technical level and propose viable solutions in real time during customer meetings
  • Assist with the development of our channel partners. This may include conducting joint account calls, updating their technical staff on new products and features, and working with them to develop solutions for customers
  • Provide technical training to end users and Certified Solution Providers

Experience and Qualifications:

  • College or University Degree in a business or technical discipline
  • Minimum 4 years of experience in networks, WAN, LAN, Wireless and Wired Communication networks, Client/server knowledge, ERP systems, and CCTV/video surveillance equipment
  • Excellent communication (written and oral) skills in order to communicate effectively with various levels of personnel in an organization, including technical and executive
  • Proven track record in providing customer satisfaction
  • Understanding of how all facets of a manufacturing organization operates
  • Results-driven with demonstrated initiative and trust, firmness and resilience
  • Some project management experience

Assets:

  • Experience with large enterprise IT departments and processes
  • Experience in the security industry
  • CCNA or CompTIA certification

March Networks is an equal opportunity employer and supports a diverse workforce.

Please note March Networks does use AI to filter applicants as part of the recruitment process.

To Apply:

Please click on the link https://apply.workable.com/march-networks/j/661A7C91F2/apply/ to submit your application.

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Average salary estimate

$100000 / YEARLY (est.)
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$80000K
$120000K

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What You Should Know About Sales Engineer - West Coast, March Networks

Join the innovative team at March Networks as a Sales Engineer for the West Coast! In this dynamic role, you'll leverage your technical expertise and communication skills to build and nurture relationships with enterprise customers. Your primary goal will be to shorten the sales cycle by overcoming technical hurdles, ensuring that our top-tier products align perfectly with our clients' needs. Enjoy the flexibility of a supportive work culture that values your creativity and commitment to excellence. With a solid understanding of both the March Networks offerings and third-party integrations, you will be pivotal in collaborating with account managers and technical buyers, making presentations, managing customer trials, and providing valuable feedback that shapes future product developments. We’re all about teamwork and innovation, so whether you choose to work independently or collaboratively, your contributions will shine. If you're ready to dive into the technical and sales aspects of our cutting-edge products and create meaningful solutions for clients, March Networks is the perfect place for you to grow and succeed!

Frequently Asked Questions (FAQs) for Sales Engineer - West Coast Role at March Networks
What are the specific responsibilities of a Sales Engineer at March Networks?

As a Sales Engineer at March Networks, you will be responsible for generating new business, ensuring growth of existing accounts, assisting sales account managers with technical queries, and conducting customer trials. You'll leverage your technical knowledge to communicate effectively with clients, assess customer needs, and provide tailored solutions that align with our products.

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What qualifications are required for the Sales Engineer position at March Networks?

To qualify for the Sales Engineer role at March Networks, candidates should possess a college or university degree in a relevant technical or business discipline and have a minimum of 4 years of experience in networks and IT. A strong background in communication skills, problem-solving capabilities, and project management insights will set you up for success in this position.

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What technical knowledge is important for a Sales Engineer at March Networks?

A Sales Engineer at March Networks should have a solid understanding of WAN, LAN, and wireless communication networks. Familiarity with client/server architecture, ERP systems, CCTV, and video surveillance equipment is also crucial. Additionally, certifications like CCNA or CompTIA can enhance your expertise and competitiveness in this role.

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How does the Sales Engineer at March Networks interact with customers?

In this role, the Sales Engineer will interact with clients at both business and technical levels. This includes making technical presentations, evaluating and integrating third-party devices, and providing training to end users. Establishing strong relationships and addressing customer concerns in real time will be a big part of the job!

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Is previous experience in the security industry beneficial for a Sales Engineer at March Networks?

Yes, previous experience in the security industry is considered an asset for a Sales Engineer position at March Networks. Understanding the intricacies of large enterprise IT departments and processes will greatly enhance your ability to offer solutions and support the needs of our clients effectively.

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Common Interview Questions for Sales Engineer - West Coast
Can you describe your experience with network technologies?

When discussing your experience with network technologies, focus on specific projects where you implemented or troubleshot installations. Highlight your understanding of both wired and wireless solutions, and share metrics or outcomes from your contributions to showcase your impact.

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How do you approach solving technical roadblocks during a sales process?

Explain your methodology for identifying and solving technical roadblocks. This could involve listening closely to customer concerns, collaborating with technical teams, and drawing upon your product knowledge to propose solutions that directly address client needs.

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What strategies do you employ when conducting product demonstrations?

Discuss your approach to product demonstrations by emphasizing tailored presentations that connect with the unique needs of each client. Use real-world examples to illustrate your points and engage in interactive elements to involve the audience more fully.

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Can you provide an example of a challenging customer interaction and how you handled it?

Share a scenario where you faced a difficult customer interaction. Focus on your process—how you approached the situation, communicated effectively, and ultimately resolved their concerns while maintaining a positive relationship.

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How do you stay updated on the latest technology trends relevant to your role?

Explain how you access industry news sources, attend conferences, or participate in training sessions related to emerging technologies. Highlight your commitment to ongoing learning as a motivational factor that drives you to deliver cutting-edge solutions.

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What tools or software do you use for managing customer relationships?

Mention the specific Customer Relationship Management (CRM) tools you’ve used, offering insights into how they helped you maintain client relationships and track interactions. Emphasize how these systems aid in providing excellent customer support and meeting sales goals.

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What role does communication play in the success of a Sales Engineer?

Emphasize how communication is crucial in articulating technical information clearly and building relationships with various stakeholders. Give examples of how effective communication can bridge gaps between technical and non-technical personnel to achieve project goals.

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How do you assess customer needs to offer tailored solutions?

Discuss how you gather information through inquiries, active listening, and collaboration with clients to precisely understand their needs. Use this insight to illustrate how your solutions meet those specific requirements, reinforcing your consultative approach.

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How would you manage multiple accounts and technical inquiries simultaneously?

Describe your organizational strategies and tools that enable you to prioritize tasks effectively. Share techniques such as scheduling regular check-ins or utilizing project management software to keep track of customer inquiries and progress on multiple accounts.

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What motivates you to deliver exceptional customer service?

Communicate your intrinsic motivations for providing excellent customer service, such as satisfaction in solving problems or helping clients succeed. Examples of positive past interactions can highlight your commitment and add a personal touch to your response.

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Meet any March Networks employee, and you’ll quickly discover that you’re talking to a video evangelist. We love how video eliminates the guesswork around what happened, when it happened and who was involved. We’re thrilled when customers explain ...

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Full-time, remote
DATE POSTED
December 26, 2024

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