Assoc Key Account Manager

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team:

We have an existing opportunity for an Associate Key Account Manager for National Key Accounts in Hyper/Supermarket Channel to join our Sales Team in Istanbul reporting the Channel Sales Lead. The key objectives of this role are to work alongside highly motivated colleagues in ultimately achieving sales volume and revenue targets within sales team.  

The Opportunity: 

You'll be responsible for building, managing & developing long-term business partnerships with a customer portfolio in National Hyper/Supermarket channel in Turkey, achieve the targeted revenue and profit metrics, you'll achieve this by increasing and elevating the brand presence for the iconic brands of Mattel. We'll also rely on you to be a core contributor to the planning, managing, and executing the business for your business partners.

What Your Impact Will Be: 

Job Objectives:

• Development of long term “win-win” relations with the key customers
• Implement market share, brand sales-profit targets to the key customers
• Deliver excellent customer service / customer satisfaction
• Identify opportunities with implementation of commercial policy & sales terms and conditions

Key Result Area:

• Development and implementation of key accounts plans
• Programming of the customers’ sales plan
• Working with orders and shipments
• Collections
• Servicing the products and the brands
• Market research-competition analysis
• Servicing the account
• Personal development

Key responsibilities

• Development and implementation of “win-win” relations
• Develop and implement key accounts plans
• Contact with the key people of the customer/distributor
• Identify opportunities to these accounts
• Coordinator of all Mattel depts that service the key customer/distributor
• Solve all key accounts complaints
• Follow up of all sales terms and agreements
• Monitor competitive actions that may have influence on the key accounts
• Maintenance of all historical data
• Prepare presentations with the cooperation of all relative depts (marketing, trade marketing, sales administration)
• Proposals for improvement
• Develop & integrate the sales plan by customer/distributor
• Align the sales plan by customer with the brands’ target
• Select products and quotas in alignment with the target
• Present the benefits of the brands and the products to the customer/distributor
• Launch and promote new brands / products
• Recognize the key persons / the ones with purchase responsibility
• Define the customer service level
• Programs the orders and the shipments per month

Internal working relationships: Sales Management, Sales Administration, Logistic, Marketing, Trade Marketing, IT, Finance

External working relationships: Customers/Distributors, stores, customers’ advertising companies, customers’ marketing department, customers’ warehouses, consumers, suppliers, Third party warehouse, clients` accountants

What We’re Looking For: 

• Bachelor’s degree in related fields (Bachelor/ Master/ Diploma).
• At least 5 years of Sales Experience with understanding of Key Account management, preferably in an FMCG company
• Selling & negotiation skills in the international environment, preferably acquired in a multi-national company with high seasonality.
• Strong analytical, problem-solving and project management skills.
• Attention to detail and process affinity.
• Strong follow-up and prioritization skills.
• Highly competitive mindset & Business results-oriented: ability to perform and manage forecasts.
• Ability to work in a wide variety of projects with tight deadlines.
• Ability to operate within a matrix business environment and handle diverse audiences.
• A confident and articulate communicator capable of inspiring strong collaboration within an organization.
• Proactive, positive, and innovative mind.
• Fast learner – the ability to work in high energy, fast-paced environment.
• Excellent Excel Skills.
• Fluency in English.

What It’s Like to Work Here:

We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviours:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Our Approach to Hybrid Work

We embrace a hybrid work model to empower a culture of growth, optimism, and wellbeing, where everyone can deliver on our shared purpose and realize their full potential. Combining purposeful in-person collaboration with tech-enabled hybrid work, our focus is to provide flexibility while enabling collaboration for moments that matter.

Who We Are:

Mattel is a leading global toy company and owner of one of the strongest catalogues of children’s and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.