Reporting and Support Analyst
Job Title: Reporting & Support Analyst
Location: Pakistan/India
Company: MediaRadar, Inc.
Department: Revenue Operations
About Us
MediaRadar, Inc. is a leading advertising intelligence firm committed to delivering high-quality insights and operational excellence. As part of our expansion into India, we are hiring a Reporting & Support Analyst to support the commercial department with accurate reporting, data audits, and process improvements.
Role Overview
The Reporting & Support Analyst will primarily focus on generating and analyzing sales and operational reports, performing data quality checks, and ensuring data integrity across Salesforce and related platforms. The secondary responsibility of this role is to assist with Salesforce order and opportunity processing during peak times or capacity shortages. The ideal candidate will have strong analytical skills, attention to detail, and a proactive attitude toward maintaining data accuracy.
Key Responsibilities
Primary Responsibilities: Reporting and Audit Analysis
- Create and maintain sales and operational reports using Salesforce and Excel.
- Perform data audits to ensure accuracy and consistency in Salesforce data.
- Analyze trends and provide insights to support decision-making within the commercial department.
- Conduct regular checks on data quality and correct any discrepancies identified.
- Collaborate with stakeholders to design and deliver meaningful reports tailored to business needs.
Secondary Responsibilities: Opportunity and Order Processing
- Support sales reps with Salesforce opportunity and order processing as needed.
- Ensure timely and accurate processing of opportunities, orders, and associated records.
- Perform basic contract reviews to extract relevant details for order setup in Salesforce.
Data Stewardship
- Verify new account creation to prevent duplicates and ensure accurate hierarchy tagging.
- Align Salesforce account data with other platforms, such as ChurnZero, HubSpot, and product usage databases.
- Conduct manual data reviews and fixes, as necessary, to uphold data integrity
Qualifications
- Experience: 2–3 years in a reporting or analysis role, preferably with some exposure to Salesforce order processing.
- Skills: Advanced proficiency in Excel (lookups, pivot tables) and experience with Salesforce reporting tools.
- Attention to Detail: Strong ability to identify and resolve data discrepancies through manual reviews and audits.
- Analytical Mindset: Proven experience analyzing data to generate actionable insights.
- Salesforce Knowledge: Basic understanding of opportunities, accounts, orders, and products in Salesforce.
- Communication Skills: Fluent in English, with excellent verbal and written communication skills.
- Work Ethic: Willingness to take on secondary responsibilities and perform manual audits as needed.
- Availability: Comfortable working night shifts to align with Western time zones.
Average salary estimate
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Are you ready to take the next step in your career as a Reporting and Support Analyst at MediaRadar, Inc.? We are on the lookout for a detail-oriented individual who is passionate about data accuracy and operational excellence while assisting our commercial department. In this role, you'll dive into generating and analyzing sales and operational reports using Salesforce and Excel, allowing you to spot trends and provide actionable insights that shape our decision-making process. Your analytical mindset and keen attention to detail will be critical as you perform regular data audits to ensure accuracy across our platforms. Whether it's supporting sales representatives with opportunity and order processing during peak times or verifying new account data to maintain our hierarchy tagging, your proactive approach will help uphold the integrity of our data systems. If you have a couple of years of experience in a reporting or analysis role, a strong proficiency in Excel, and an understanding of Salesforce, we want to hear from you! Join MediaRadar, Inc. as we expand in India, and be part of a team that values your contributions and leverages your skills to make impactful decisions. Don’t miss out on the chance to grow your career in a friendly and dynamic environment!
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