Dutch Speaking Customer Support for Real Estate Management Department
Mercier Consultancy is looking for a Dutch Speaking Customer Support Agent to join our Real Estate Management Department. In this critical role, you will be the first point of contact for our clients, assisting them with inquiries related to real estate services, property management, and tenant relations. Your proficiency in Dutch will enable you to provide exceptional service and ensure our clients feel valued and supported throughout their experience. If you have a passion for real estate and excellent customer service skills, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in Dutch regarding real estate management services.
- Assist clients with property inquiries, lease agreements, and tenant information.
- Provide detailed information on services offered, including property listings and management processes.
- Document customer interactions accurately for quality assurance and service improvement.
- Work closely with the real estate team to resolve complex client issues efficiently.
- Stay current with real estate trends and service updates to provide accurate assistance.
- Gather customer feedback to enhance overall service quality and client satisfaction.
- Fluency in Dutch and English, both written and spoken, is essential.
- Experience in customer support, particularly in real estate or property management, is preferred.
- Exceptional communication and interpersonal skills with a focus on customer satisfaction.
- Ability to troubleshoot and resolve issues effectively.
- Familiarity with customer service software and real estate management tools is an asset.
- Detail-oriented and able to manage multiple inquiries simultaneously.
- Willingness to work flexible hours, including evenings and weekends, as necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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