Danish Speaking Customer Service for Hotel Reservations & Hospitality Department
Mercier Consultancy Bulgaria is seeking a Danish Speaking Customer Service Agent for our Hotel Reservations & Hospitality Department. In this vital role, you will be the first point of contact for our Danish-speaking customers looking to make hotel reservations and seeking assistance with hospitality-related inquiries. You will help facilitate a smooth booking process, address customer queries about hotel services, and provide recommendations for local attractions to enhance their experience. If you have a passion for travel and hospitality, along with stellar communication skills, we would love to have you as part of our team.
Responsibilities
- Provide exemplary customer service in Danish for hotel reservations and hospitality inquiries.
- Assist customers with making, changing, and confirming hotel bookings.
- Supply detailed information about hotel amenities, services, and local attractions.
- Effectively resolve customer complaints and issues with professionalism and care.
- Document all customer interactions accurately and thoroughly for quality assurance purposes.
- Work collaboratively with hotel partners to ensure accurate and timely information is available.
- Participate in training sessions to stay informed about industry best practices and service offerings.
- Fluency in Danish and English, both written and spoken.
- Experience in customer service, particularly in the hospitality or travel sectors is preferred.
- Excellent communication skills with a customer-first mindset.
- Ability to multitask and manage various inquiries simultaneously.
- Familiarity with hotel reservation systems or customer service tools is an advantage.
- Detail-oriented with strong problem-solving abilities.
- Willingness to work flexible shifts, including weekends and holidays, as needed.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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