Dutch Speaking Customer Service for Smart Home Technology Department - job 2 of 2
Mercier Consultancy Bulgaria is seeking a Dutch Speaking Customer Service Agent for our Smart Home Technology Department. In this innovative role, you will assist Dutch-speaking customers with inquiries related to our range of smart home products and services. Your responsibilities will include providing support for product setup, troubleshooting issues, and guiding customers through usage instructions. You'll have the opportunity to showcase your expertise in technology while fostering positive relationships with our customers. If you are tech-savvy, enjoy problem-solving, and are committed to delivering high-quality service, we would love for you to join our team.
Responsibilities
- Provide exceptional customer support in Dutch for smart home technology inquiries.
- Assist customers with product setup, installation, and usage guidance.
- Diagnose technical issues and provide clear instructions for resolution.
- Document customer interactions and escalate unresolved issues when necessary.
- Remain knowledgeable about product features, functionalities, and updates.
- Collaborate with technical support teams to ensure customer issues are resolved quickly.
- Collect customer feedback and suggest improvements to enhance user experience.
- Fluency in Dutch and English, both in writing and speaking.
- Previous experience in customer service, with a focus on technology or smart home products being a plus.
- Strong technical aptitude and the ability to troubleshoot issues effectively.
- Excellent communication skills with a customer-oriented mindset.
- Experience with customer support software is advantageous.
- Detail-oriented and able to manage multiple inquiries simultaneously.
- Willingness to work flexible hours, including evenings and weekends, as required.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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