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Dutch Speaking Customer Support for Mobile Banking Services Department

Mercier Consultancy Bulgaria is seeking a dedicated Dutch Speaking Customer Support Agent to join our Mobile Banking Services Department. In this crucial role, you will handle customer inquiries related to our mobile banking platform, ensuring that users receive exceptional assistance with their banking needs. Your fluency in Dutch will be vital in providing clear and effective support, helping customers navigate their accounts, perform transactions, and resolve any technical issues they may encounter. If you have a passion for finance and technology and enjoy helping others, this position could be the perfect fit for you!


Responsibilities

  • Respond to customer inquiries in Dutch via phone, email, and chat regarding mobile banking services.
  • Assist customers with account management, transaction support, and the use of banking features.
  • Troubleshoot technical issues and provide timely solutions to enhance customer satisfaction.
  • Document customer interactions accurately for quality assurance and service improvement.
  • Collaborate with technical teams to escalate and resolve complex banking inquiries.
  • Stay updated on banking regulations, mobile features, and security protocols to offer current information.
  • Gather and share customer feedback to help shape product development and service enhancements.
  • Fluency in Dutch and English, both spoken and written, is essential.
  • Prior experience in customer support, particularly in finance or mobile banking, is preferred.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to troubleshoot issues and provide clear guidance under pressure.
  • Familiarity with banking software and customer service tools is a plus.
  • Detail-oriented and organized, with the ability to manage multiple inquiries simultaneously.
  • Willingness to work flexible hours, which may include evenings and weekends, as needed.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package
  5. Health Insurance
  6. Private Health Insurance
  7. And Much More...

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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