Dutch Speaking Customer Support for Online Music & Podcast Department - job 1 of 2
Mercier Consultancy Bulgaria is looking for a Dutch Speaking Customer Support Agent to join our Online Music & Podcast Department. In this exciting role, you will assist users with inquiries related to our music streaming and podcast platforms, ensuring they enjoy a seamless and enjoyable experience. Your proficiency in Dutch will be crucial as you guide customers through technical issues, subscription management, and content discovery. If you are passionate about music, podcasts, and providing excellent customer service, we would love to have you on our dynamic team!
Responsibilities
- Respond to customer inquiries in Dutch via phone, email, and chat regarding music and podcast services.
- Assist users with account setup, subscription options, and platform navigation.
- Troubleshoot issues related to streaming, downloads, and content access.
- Document and track customer interactions to contribute to service quality improvements.
- Collaborate with content teams to provide users with information about new releases and features.
- Stay informed about the latest trends in music and podcasts to enhance customer interactions.
- Encourage community engagement by promoting user-generated content and feedback.
- Fluency in Dutch and English, both spoken and written, is essential.
- Experience in customer support, particularly in media, entertainment, or technology, is preferred.
- Strong interpersonal skills with a customer-oriented mindset.
- Able to troubleshoot and resolve issues efficiently and effectively.
- Familiarity with music streaming platforms and podcast technologies is a plus.
- Detail-oriented with excellent organizational skills.
- Willingness to work flexible hours, including evenings and weekends, as required.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package
- Health Insurance
- Private Health Insurance
- And Much More...
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