German Speaking CS for Virtual Reality & Augmented Reality Department
Mercier Consultancy Bulgaria is looking for a dedicated German Speaking Customer Support Agent to join our progressive Virtual Reality (VR) & Augmented Reality (AR) Department. In this thrilling role, you will be the first point of contact for our customers diving into the immersive worlds of VR and AR. Your main responsibilities will include addressing customer inquiries, providing technical support, and ensuring a seamless user experience with our innovative products. Your proficiency in German will play a crucial role in assisting users and enhancing their adventures in virtual and augmented reality. If you are passionate about technology and enjoy helping others, this is the perfect opportunity to meld your interests with your career.
Responsibilities
- Provide exceptional customer support in German via phone, email, and chat, addressing inquiries related to VR and AR products.
- Guide customers through troubleshooting tasks and deliver effective solutions for technical challenges.
- Offer in-depth product knowledge and support during the setup and utilization of VR/AR applications.
- Document customer interactions and feedback meticulously for future reference and service improvements.
- Collaborate with technical and development teams to resolve intricate issues effectively.
- Keep abreast of the latest trends and advancements in VR and AR technologies to enhance support capabilities.
- Participate in initiatives that aim to improve customer satisfaction and overall user experience.
- Fluency in German and English, both written and verbal, is a must.
- Previous experience in customer support, especially in technology, gaming, or VR/AR environments, is preferred.
- A strong passion for virtual and augmented reality technologies.
- Excellent communication and interpersonal skills with a focus on delivering outstanding customer service.
- Proficient in troubleshooting technical issues and clearly articulating solutions to users.
- Experience with customer service software and support tools is an advantage.
- Willing to work flexible hours, including evenings and weekends as necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Average salary estimate
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