German Speaking Customer Service for Online Learning & EdTech Department
Mercier Consultancy Bulgaria is looking for a German Speaking Customer Service Agent to join our Online Learning & EdTech Department. In this fulfilling role, you will support our German-speaking customers in navigating our online learning platforms, addressing inquiries related to course registration, technical issues, and educational resources. Your ability to provide clear and effective communication will ensure that customers have a seamless learning experience. If you are passionate about education and technology and enjoy helping others, we encourage you to apply and be a part of our innovative team.
Responsibilities
- Deliver high-quality customer service in German for inquiries related to online learning and educational technologies.
- Assist customers with course enrollment, platform navigation, and content access.
- Troubleshoot technical issues and provide solutions to enhance the learning experience.
- Respond to customer inquiries via email, chat, and phone promptly and professionally.
- Document customer feedback and interactions to improve future service delivery.
- Collaborate with the education and technical teams to address complex issues effectively.
- Stay informed about the latest updates and trends in online learning and EdTech.
- Fluency in German and English, both written and spoken.
- Experience in customer service, preferably in the education or technology sectors.
- Excellent communication skills and a strong customer service focus.
- Technical aptitude with the ability to assist customers with digital platforms.
- Familiarity with customer service software or CRM tools is a plus.
- Detail-oriented and capable of multitasking effectively.
- Willingness to work flexible hours, including weekends or evenings, if necessary.
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
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