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German Speaking Customer Support for Online Bookstore Department

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Online Bookstore Department. In this exciting role, you will assist customers with their inquiries about book orders, recommendations, and account management. Your fluency in German will enable you to provide outstanding service and support to our clientele, ensuring they have a seamless experience while shopping for their favorite books. If you are passionate about literature, enjoy helping others, and are skilled in customer service, we would love to have you on our team!


Responsibilities

  • Respond to customer inquiries via phone, email, and chat in German regarding online orders and bookstore services.
  • Assist customers with account issues, order tracking, and product recommendations.
  • Provide information about promotions, new arrivals, and bookstore policies.
  • Document customer interactions accurately for quality assurance and service improvement.
  • Collaborate with warehouse and logistics teams to ensure timely order fulfillment.
  • Stay informed about book trends, genres, and titles to enhance customer interaction.
  • Collect and analyze customer feedback to suggest improvements to our services.
  • Fluency in German and English, both written and spoken, is essential.
  • Prior experience in customer support or retail, preferably in the book or e-commerce industry, is preferred.
  • Excellent communication skills with a strong focus on customer satisfaction.
  • A genuine passion for books and reading.
  • Ability to troubleshoot and provide effective solutions to customer issues.
  • Familiarity with customer service software and online ordering systems.
  • Willingness to work flexible hours, including weekends and holidays if necessary.
  1. Competitive Monthly Salary
  2. Monthly Performance Bonus
  3. Fully Paid Training
  4. Fully Paid Relocation Package ( Flight, Airport Transfer And 4 Weeks Hotel )
  5. Health Insurance
  6. Private Health Insurance
  7. 2 Extra Salaries Per Year
  8. And Much More...

Average salary estimate

$37500 / YEARLY (est.)
min
max
$30000K
$45000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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TEAM SIZE
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HQ LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 24, 2025

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