German Speaking Customer Support for Online Auction & Bidding Platform Departmen
Mercier Consultancy is excited to announce an opportunity for a German Speaking Customer Support Representative in our Online Auction & Bidding Platform Department for one of our clients! In this Entry Level role, you will be the go-to person for our German-speaking clients, providing them with exceptional support as they navigate our auction platform. Your expertise will play a vital role in ensuring that our customers have a smooth and successful bidding experience.
If you have a passion for customer service and enjoy helping others in a dynamic online environment, this position is perfect for you. Join our dedicated team and make a significant impact on the experience of online auction participants!
Responsibilities
- Respond to customer inquiries in German via email, phone, and chat
- Assist clients with questions related to the auction process and platform functionality
- Document customer interactions and solutions accurately in our support system
- Collaborate with internal teams to address client concerns and feedback
- Provide guidance on best practices for participating in auctions
- Participate in training to stay updated on platform enhancements and changes
- Fluency in German and English, both written and verbal
- Experience in customer support, preferably in online platforms or auction services
- Excellent communication and interpersonal skills
- Strong analytical and problem-solving abilities
- A proactive approach to ensuring customer satisfaction
- Able to manage multiple inquiries efficiently in a fast-paced environment
- Familiarity with customer support tools and technologies
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
Average salary estimate
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