Job details

Parts Counter Sales Representative

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Overview

Parts Counter Sales Representatives are responsible for front-line customer service in a variety of parts ordering functions. Responsibilities include assisting customers, taking parts orders, researching technical data for the correct part or parts and data entry.

Pay Rate: $25.00 or more an hour based upon experience.

Responsibilities

First Shift Monday-Friday, with occasional Saturday morning hours.
Monitor and close open sales orders and purchase orders along with other administrative needs.
Assisting customers after hours when on-call.
Greet all customers and answer phones in a polite and timely fashion.
Utilize formatted phone script when answering calls.
Process customer and shop orders, backorders, credits and quotes.
Look up parts via supplied computer programs for CAT and other brands we service.
Handle cash and credit payments and returns per procedures.
Resolve customer issues or concerns as necessary.
Assist with preparing and maintaining merchandise displays.
Able and willing to perform warehouse duties as assigned.
Perform related duties as assigned.

Qualifications

High School Diploma or (GED) equivalent.
Advanced PC skills with the ability to learn and teach others.
Energy and stamina to work extended hours and weekends, as well as work overtime as needed.
Strong verbal communication skills.
Strong problem-solving skills.
Detail oriented with a high level of accuracy.
Basic math skills.
Able to lift 50 pounds.
Able/willing to learn to operate material handling equipment.
Valid driver's license and good driving record.
Able to work in a dynamic, fast paced distribution center environment.
Ability to perform duties with a sense of urgency, exceeding customer expectations.
Ability to work with minimal supervision.

Preferred Skills and Competencies:

Prior industry experience.
Past experience in automotive industry a plus.
Basic mechanical ability a plus.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Average salary estimate

$52000 / YEARLY (est.)

min

max

$52000K

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What You Should Know About Parts Counter Sales Representative, Milton CAT

Are you ready to kickstart your career as a Parts Counter Sales Representative at Milton CAT in North Reading? This role is all about being the friendly face of customer service, where you'll assist customers with their parts ordering needs and ensure they leave with a smile! Your main responsibilities will include processing orders, researching technical data to find the right parts, and providing support during after-hours calls when needed. With a pay rate starting at $25.00 an hour, your hard work will be rewarded based on your experience. You'll enjoy a stable first shift from Monday through Friday, with the possibility of occasional Saturday mornings. Being part of a dynamic and fast-paced environment means you’ll be learning and growing every day. We're looking for someone who has strong verbal communication skills, great attention to detail, and a willingness to tackle challenges head-on. Your role will also involve some warehouse duties and helping create merchandise displays, keeping everything organized and appealing. If you're looking for a supportive team that values diversity and employs with equality, Milton CAT is the place for you. Don't miss your chance to join us and make an impact in the parts sales industry!

Frequently Asked Questions (FAQs) for Parts Counter Sales Representative Role at Milton CAT

What are the responsibilities of a Parts Counter Sales Representative at Milton CAT?

As a Parts Counter Sales Representative at Milton CAT, your key responsibilities include providing excellent customer service by greeting customers and answering their queries, processing orders and returns, and maintaining an organized workspace and display. You'll also be responsible for researching and identifying parts using company systems, handling cash and credit transactions, and resolving any customer issues. This role is pivotal in ensuring customer satisfaction and operational efficiency within the distribution center.