Hospice Account Manager - job 1 of 2

The Hospice Account Manager at Mission Healthcare is tasked with growing service accounts through building and maintaining relationships with various healthcare professionals and organizations. Key responsibilities include conducting meaningful sales calls, facilitating community education events, and negotiating service contracts. You will also manage marketing operations, coordinate with physician offices for necessary documentation, and strategically plan marketing efforts to align with agency goals.

To be a successful candidate for the Hospice Account Manager position at Mission Healthcare, you should possess a Bachelor’s degree in Marketing, Business Administration, or a related field, with a Master's Degree preferred. Additionally, at least one year of experience in healthcare marketing management, particularly in hospice, is essential. Strong communication, negotiation, and public relations skills are also critical for effectively interacting with referral sources.

At Mission Healthcare, we promote continuous learning and growth for our Hospice Account Managers. This includes providing opportunities for ongoing education on agency services, industry guidelines, and community engagement activities. Our supportive team environment ensures that professionals can thrive and develop their skills while serving the community.

As a Hospice Account Manager at Mission Healthcare, you'll enjoy a competitive annual base salary, starting at $90,000+, along with an uncapped commission plan, which allows you to maximize your earnings. Additional benefits include comprehensive medical, dental, and vision coverage, unlimited vacation time, paid holidays, and a focus on work-life balance.

Mission Healthcare fosters a vibrant, positive, and inclusive workplace culture, where diversity is celebrated and every employee's voice matters. As a Hospice Account Manager, you'll join a passionate team committed to excellence and serving the community. We prioritize learning from our experiences, supporting one another, and creating an enriching environment where everyone can thrive.

To build strong relationships with referral sources, I would begin by understanding their needs and concerns. By actively listening and providing valuable information about the services offered at Mission Healthcare, I aim to establish trust and credibility. Additionally, regular follow-ups and participation in community events allow me to showcase our commitment to quality care.

To meet admission goals, I would employ a mix of outreach strategies such as networking with healthcare professionals, hosting educational sessions, and leveraging digital marketing. Tracking results and adjusting my approach based on data insights is critical, ensuring that I remain adaptive and effective in my efforts to grow patient admissions.

Certainly! In my previous role, I led a campaign that educated local physicians on hospice services. The campaign involved hosting informative lunch-and-learns and sharing resource materials. This not only increased awareness but also resulted in a 25% increase in referrals to our hospice program, significantly contributing to our growth.

I prioritize my workload by assessing the needs of each account and categorizing tasks based on urgency and importance. I use project management tools to set timelines and reminders, ensuring that I stay on top of deadlines while being adaptable to changes that may arise. Communication with my team is key to staying organized.

I once faced a challenging situation where a key referral source was unresponsive to follow-ups. I decided to approach the matter strategically by providing valuable insights into how our services could benefit their patients. After demonstrating the value we could provide, I scheduled a meeting to address their concerns, which led to a productive partnership.

The most important quality for a successful Hospice Account Manager is empathy. Understanding the emotional weight of hospice care enables me to connect with referral sources and families better. Additionally, a strong ability to communicate and negotiate effectively helps in building relationships based on trust and support.

Ensuring compliance with healthcare regulations requires a comprehensive understanding of the regulations and guidelines governing hospice services. I would implement a practice of regular training for myself and staff on current regulations, as well as developing checklists and ensuring documentation is completed accurately and on time.

To stay informed about industry trends and competitors, I regularly read industry publications, attend conferences, and engage in professional networking. I also leverage online resources, such as webinars and social media, to gain insights on emerging trends that could impact our services and competitive positioning.

Measuring the success of marketing efforts is essential. I would track metrics such as referral rates, admissions, and engagement from educational events. Using data analytics tools can help assess the effectiveness of marketing campaigns and identify areas for improvement, ensuring that our strategies align with the goals of Mission Healthcare.

I am drawn to the Hospice Account Manager position at Mission Healthcare due to your commitment to providing quality care and serving the community. I admire the company culture that values diversity and supports ongoing growth. I believe my skills align perfectly with this role, and I would be honored to contribute to your mission of making a difference in patients' lives.