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Senior Manager Operations Excellence

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach. 

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color. 

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry. 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Job Description

The Operational Excellence Senior Manager will be focused on leading continuous improvement projects that support the goals of Monro through the Management Business Objectives process. Improvement projects will involve various departments across Monro. The Operations Excellence Lead will facilitate improved outcomes of processes to drive efficiencies, reduce cost, and increase productivity and service to our customers.

Compensation:  The salary range for this role is $100,000 - $120,000.  This role is eligible for additional compensation and incentives.  Pay will be determined based on experience level.

Essential Functions:

  • Manage Supply Chain Finance (SCF) Program.  Responsible for relationship with SCF platform providers and vendors and funding banks.  This position will need to work with Monro Team and SCF providers to onboard new vendors onto the platform.
  • Work closely with the needs of Monro Corporate Department Towers through relationship with Cognizant who contracts over 200 positions for various Monro Departments. 
  • Manage the Concur Travel and Expense tool and the Credit Card and Travel Policy
  • Manage the Corporate Credit Card program through JP Morgan.
  • Support Monro and vendor initiatives including developing EDI relationships and contractual obligations.
  • Administer software workflow tools Blackline, Basware, Concur Expense and Travel and others.
  • Lead a team to drive cross-functional initiatives to completion.
  • Work with Finance Leadership to identify and facilitate improvement projects.
  • Conduct and lead continuous improvement projects to achieve measured results.
  • Conduct root cause analysis across various Finance and Operational functions to determine items that may lead to inefficiencies and develop recommendations for improvement.
  • Coach and train both hourly and salary employees on any specific related OpEx improvements.
  • Help support and develop a culture that promotes operational excellence and continuous improvements.
  • Must be able to effectively communicate scope of projects and report to Monro Leadership with weekly status reports.
  • Identify and analyze business needs, stakeholders and linkages to other projects and define project scope and objectives.
  • Work Closely with the Project Management Office to formulate the project plan, determine budget and required resources, clarify role and involvement level of team members and acquire approval.
  • Work closely with the Project Management Office to coordinate, monitor and drive project activities, manage project risks, issues, changes and resources and take corrective actions when necessary. Decides and initiates action.
  • Provides those working on the projects with a clear sense of direction, motivating and empowering them to initiate sustainable improvements to their current processes and work environments. Builds teamwork through engagement and aligns team members by tying to individual and collective goals.
  • Evaluate and close project, identify and analyze lessons learned, archive project documents and hand over project to end user.
  • Provide insights regarding quantitative and qualitative developments by means of periodic and ad hoc reports and/or analyses.

Management Responsibility: 

The Operations Excellence Senior Manager will have a team of various sizes reporting to them and operates under the direction of the Senior Director of Tax / Treasury

Qualifications

Education and Experience:

Bachelor’s degree (Finance related preferred) and 5+ years’ experience in a Finance or Operations role with broad Finance functional experience.

Knowledge & Skills:

  • Fundamental understanding of project management
  • Basic knowledge of Lean Six Sigma and continuous improvement methodology
  • Solid awareness of business process design and implementation and financial analysis
  • Passion for change and continuous improvement
  • Able to impart knowledge to others and to learn quickly
  • Proven ability to plan and prioritize work and drive cross functional projects to completion
  • Good analytical skills and capacity for statistics
  • Demonstrated high performance levels and ability to multi task in a fast paced environment
  • Team management skills and the capability to lead change
  • Effective communicator
  • Proficient in the use of tools such as Microsoft Excel, PowerPoint and Word to analyze data, create reports and presentations.
  • Able to work effectively across different organizational levels, from operational to management
  • Ability to influence without direct leadership

Work Environment & Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners and fax machines.  Position requires prolonged periods of sitting/standing at a desk and working on a computer.

Additional Information

Benefits  

  • Health Insurance  
  • Dental Insurance 
  • 401K Retirement Plan with Company Match 
  • Paid vacation 
  • Paid Holidays 

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Average salary estimate

$110000 / YEARLY (est.)
min
max
$100000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager Operations Excellence, Monro, Inc.

Are you a driven professional ready to lead operational improvements in a well-respected automotive service company? Monro is on the lookout for a talented Senior Manager of Operations Excellence to join our team in Fairport, NY. In this key role, you will oversee continuous improvement initiatives that help us achieve our business objectives and ensure we remain a trusted name in tire and auto service. You will manage critical projects that involve various departments, improving efficiency, reducing costs, and enhancing service delivery to our valued customers. You’ll be working with an integrated team, providing coaching and support to both hourly and salaried employees on operational excellence. With a background ideally in finance or operations and a passion for continuous improvement, you’ll collaborate closely with finance leaders and the Project Management Office to drive projects to completion, ensuring the highest quality of results. At Monro, our people-first approach means your contributions truly matter, and you'll be recognized for driving beneficial changes while fostering teamwork across departments. Plus, we're committed to personal growth—our team members receive extensive training and development opportunities to further their careers. If you are ready to shape the future of the automotive service industry, then a career at Monro as the Senior Manager of Operations Excellence awaits you.

Frequently Asked Questions (FAQs) for Senior Manager Operations Excellence Role at Monro, Inc.
What are the responsibilities of the Senior Manager Operations Excellence at Monro?

The Senior Manager of Operations Excellence at Monro will oversee various projects aimed at continuous improvement, focusing on driving efficiencies, reducing costs, and enhancing service quality. This role involves managing the Supply Chain Finance program, collaborating with finance leadership on improvement projects, and leading cross-functional initiatives to completion, ensuring all departments are aligned.

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What qualifications are required to apply for the Senior Manager Operations Excellence position at Monro?

Candidates must hold a bachelor’s degree, preferably in finance, along with at least 5 years of experience in finance or operations. A fundamental understanding of project management, Lean Six Sigma principles, and finance functional experience is essential for success in the Senior Manager Operations Excellence role at Monro.

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How does Monro support the continuous improvement culture as a Senior Manager Operations Excellence?

Monro actively promotes a culture of operational excellence by supporting continuous improvement initiatives, providing training for both hourly and salary employees, and fostering an environment where change is embraced. As the Senior Manager of Operations Excellence, you will be tasked with leading these initiatives and encouraging a mindset focused on growth and improvement across the company.

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What tools and projects will the Senior Manager Operations Excellence at Monro be working with?

In the Senior Manager Operations Excellence role at Monro, you will utilize various software tools like Blackline, Basware, Concur Expense and Travel, and more. You'll also manage relationships with vendors and financial institutions, ensuring effective onboarding and compliance throughout operational projects.

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What is the expected salary range for the Senior Manager Operations Excellence position at Monro?

The salary for the Senior Manager of Operations Excellence position at Monro ranges from $100,000 to $120,000, depending on the candidate's experience. This role also includes the potential for additional compensation and incentives, making it an attractive opportunity.

Join Rise to see the full answer
Common Interview Questions for Senior Manager Operations Excellence
Can you describe your experience with continuous improvement methodologies as a Senior Manager Operations Excellence?

When answering this question, provide specific examples of past projects where you've successfully implemented continuous improvement methodologies such as Lean or Six Sigma. Highlight measurable outcomes and emphasize how these initiatives contributed to operational efficiencies.

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How do you prioritize multiple projects as a Senior Manager Operations Excellence?

Discuss your approach to project prioritization by explaining how you assess business needs, stakeholders, and potential impacts. Mention tools or frameworks you use to track progress and communicate effectively within your team.

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What strategies do you use to manage cross-functional teams in past roles?

Illustrate your ability to lead cross-functional teams by sharing past experiences where you bridged communication between departments. Share techniques for aligning goals and fostering collaboration to achieve shared results.

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How do you conduct root cause analysis for inefficiencies?

Outline your process for root cause analysis, including tools or techniques you employ. Share examples of past experiences where your analysis led to actionable recommendations that improved operational efficiency.

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What metrics do you utilize to measure the success of operational improvements?

Mention specific metrics related to efficiency, cost reduction, or customer satisfaction that you have used in previous projects. Discuss how you utilized these metrics to inform decision-making and drive project success.

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How do you approach training and coaching team members on operational excellence?

Share your philosophy on mentoring and coaching, including how you assess training needs. Discuss specific training programs or methods you have implemented to foster a culture of continuous improvement.

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Can you describe your experience working with financial institutions and vendors?

Provide examples of your past experiences managing vendor relationships and financial partnerships. Highlight how you navigated challenges, ensured compliance, and contributed positively to organizational goals.

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How do you ensure effective communication of project scope and updates to leadership?

Discuss your communication strategies, including the frequency of updates and the types of tools you utilize to report project status. Emphasize the importance of transparency and how you tailor your message for different audiences.

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What techniques do you use to foster a culture of change within an organization?

Explain how you promote a culture of change by sharing successful initiatives you've led, techniques to engage employees, and methods for overcoming resistance. Highlight the impact such a culture has had on past projects.

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How do you manage project risks and changes effectively?

Describe your approach to risk management, including how you identify potential risks early, develop mitigation plans, and communicate changes to stakeholders. Provide real-life examples to support your strategies.

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Founded in 1957 and headquartered in Rochester, New York, Monro, Inc is a chain of automotive repair centers. The company provides services for automotive under car repair and tire sales .

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Full-time, on-site
DATE POSTED
March 12, 2025

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