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Apartment Service Technician

Company Description

Morguard is a fully integrated real estate company. We strategically invest in high-quality, well-located, multifamily assets across North America and our onsite teams are critical to our Communities' success.

Job Description

Applications are accepted on an ongoing basis.

Now hiring an experienced Apartment Maintenance Technician who is HVAC or EPA certified.

We're Hiring

An HVAC or EPA Certified Apartment Maintenance Technician to resolve work orders, complete preventative maintenance, and to support the day to day onsite operations under the direction of our Lead Maintenance Technician and Community Manager.

You'll work full time, Sunday through Thursday, from 8:00 AM to 5:00 PM with an hour off for lunch.

HVAC or EPA Certified Maintenance Technicians are required to participate in the On-Call Rotation.

  • Take turns responding to On-Call Emergencies with your other Maintenance Co-workers
  • Each On-Call Rotation earns a weekly On-Call Stipend - paid directly to you even if you're not called to the property

Schedule and Pay:

  • Full time, up to 40 hours per week.
  • The pay rate for this position is $25-$26.30 per hour.
  • Are eligible for employer provided benefits as well as added income via quarterly bonuses - up to 5% of the annual salary.
  • Are eligible for a $100 stipend for on-call duties. 

We're looking for you

To help maintain the highest standards for our apartment community. Your role will be to assist residents with open work orders by making minor repairs within apartments and alongside the Lead Maintenance Technician on routine maintenance and capital improvement projects onsite.

We need your strong work ethic, customer service for our residents, personal motivation to consistently improve, and a good foundation in general appliance repair, painting, plumbing, and landscaping. Your work in this job will directly determine our community and our resident's well-being.

Some of your responsibilities include:

  • Being thorough and courteous; we need you to accurately assess the root cause of each work order that comes in and do your best to close it out and improve our residents' homes
  • Walk the property each day; know your grounds and your buildings and clear away any trash or debris that you find.
  • Follow guidelines and your own expertise to turn around vacant apartment units and prepare them for new residents to move into
  • Respond to assigned work orders or general maintenance in a timely manner and always communicate with your Maintenance Supervisor or Property Manager as things move forward or take longer to complete than anticipated
  • Work with the Maintenance Supervisor on any special projects or property wide routine maintenance as necessary

Above all, you will be responsible for staying in sync with the company’s and the community’s operating and safety policies and procedures and for adhering to federal, state and local laws pertaining to the operation of the community and Fair Housing.

Qualifications

Experience & strengths you'll need:

  • A dedication to company goals and values and a commitment to the success of each associate as a member of the team
  • Good communicator and listener with strong customer service skills
  • General knowledge or direct experience of plumbing, drywall repair, painting, carpentry, appliance repair, pressure cleaning, or minor electric troubleshooting and repair
  • Previous experience with a luxury apartment community - closing work orders and turning apartments is ideal
  • HVAC Type I and Type II/EPA Universal Certification is required
  • Ability to respond to after hours or weekend emergencies
  • High school graduate; technical school preferred but not required

Additional Information

Why you should join Morguard

At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.

When you join Morguard, you join a strong and committed team and will have access to:

  • Employer Provided Medical Insurance Options
  • Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
  • Education Reimbursement Program
  • Dollar for dollar matching 401k Savings Plan with immediate vesting
  • Opportunity to live onsite within portfolio with our Employee Discount

All job offers are subject to a pre-employment drug test and criminal/credit background check.

*Morguard is an equal opportunity employer

+This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not an exhaustive list of all responsibilities required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties.

Morguard is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Fair Chance Initiative:
Morguard is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. Morguard will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

PRIVACY

Average salary estimate

$53350 / YEARLY (est.)
min
max
$52000K
$54700K

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What You Should Know About Apartment Service Technician, Morguard

Hey there! Are you an experienced Apartment Service Technician looking for an amazing opportunity? Look no further than Morguard! We're on the hunt for a dedicated HVAC or EPA Certified Apartment Maintenance Technician to join our fantastic team in Aurora, CO. Your main responsibilities will include troubleshooting and resolving work orders, executing preventative maintenance tasks, and supporting our day-to-day operations along with our skilled Lead Maintenance Technician and Community Manager. This full-time role runs from Sunday through Thursday, 8:00 AM to 5:00 PM, allowing you to have your evenings free! As part of the team, you'll also partake in an on-call rotation, which gives you the chance to earn a weekly stipend. We're not just offering competitive pay, ranging from $25 to $26.30 per hour, but also fantastic benefits like quarterly bonuses, health insurance options, and even a scholarship program. Our goal is to maintain the highest standards within our vibrant apartment community, where your role will directly uplift the lives of our residents. With your knack for general appliance repair, plumbing, and painting, along with your strong work ethic and customer service skills, you'll ensure all maintenance issues are addressed promptly and thoroughly. If this sounds like the perfect fit for you, we can’t wait to welcome you to Morguard! Together, let’s create a great living experience for our residents!

Frequently Asked Questions (FAQs) for Apartment Service Technician Role at Morguard
What are the responsibilities of an Apartment Service Technician at Morguard?

As an Apartment Service Technician at Morguard, your primary responsibilities will include handling work orders efficiently, executing preventative maintenance, assisting in turning around vacant units, and engaging in property-wide routine maintenance projects. You will be a vital support to our Lead Maintenance Technician and Community Manager, ensuring our community remains in top-notch condition.

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What qualifications do I need to apply for the Apartment Service Technician position at Morguard?

To be a great fit for the Apartment Service Technician role at Morguard, you'll need HVAC Type I and Type II/EPA Universal Certification, a good general knowledge of plumbing, drywall repair, and appliance maintenance, and ideally, some experience working in a luxury apartment setting. Having a strong customer service orientation and excellent communication skills will also set you up for success in this role.

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What benefits does Morguard offer to Apartment Service Technicians?

Morguard provides a host of benefits for Apartment Service Technicians, including comprehensive medical insurance options, a 401k savings plan with matching contributions, an education reimbursement program, and unique perks like employee discounts and opportunities for onsite living within our properties. Plus, you can earn quarterly bonuses, adding even more value to your overall compensation package.

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How does the on-call rotation work for Apartment Service Technicians at Morguard?

At Morguard, Apartment Service Technicians participate in an on-call rotation to handle any emergencies that may arise. Each technician takes turns being on call, ensuring coverage during after-hours. Each rotation entails earning a stipend, and even if you're not called out, you still receive this additional compensation, rewarding your availability and commitment.

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What is the work schedule for the Apartment Service Technician at Morguard?

The Apartment Service Technician at Morguard works full-time from Sunday to Thursday, with operating hours set from 8:00 AM to 5:00 PM each day with a lunch break. This consistent schedule allows for a proper work-life balance while providing essential maintenance support in our community.

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Common Interview Questions for Apartment Service Technician
How do you prioritize multiple work orders as an Apartment Service Technician?

In your response, express the importance of effective communication with your supervisors and your ability to assess and prioritize urgency and impact. Discuss using a systematic approach to tackle tasks based on resident needs and operational guidelines.

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Can you describe your experience with HVAC systems as an Apartment Service Technician?

When answering, highlight any specific certifications or hands-on experience you possess with HVAC systems. Discuss troubleshooting methods you've used in the past, including any repairs or maintenance you regularly perform to ensure efficient system operation.

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What steps would you take to manage a maintenance emergency after hours?

Describe your understanding of the on-call protocols and emphasize your readiness to respond rapidly and effectively to various situations. Mention how you would communicate with residents and your team to manage the scenario efficiently.

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How do you ensure quality customer service while performing maintenance tasks?

Emphasize the importance of listening to residents' concerns and maintaining a courteous demeanor at all times. Discuss techniques for showing empathy, addressing concerns promptly, and following up to ensure satisfaction with the completed work.

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What experience do you have in preparing vacant units for new residents?

Highlight your relevant experience with turning around units, including any specific tasks you’ve performed, such as cleaning, repairs, and making cosmetic updates. Emphasize your attention to detail and dedication to creating a welcoming environment for incoming residents.

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How do you handle criticism or feedback about your maintenance work?

Acknowledge that feedback is an opportunity for growth. Express your willingness to learn from any constructive criticism and adapt your approach, showcasing your commitment to continual improvement in your work.

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Describe a time when you solved a difficult maintenance issue.

Share a specific example that demonstrates your problem-solving skills. Outline the challenges, the actions you took, and the successful outcome, illustrating your capabilities in diagnosing and resolving maintenance issues.

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What do you think are the key qualities of a successful Apartment Service Technician?

Assert the significance of excellent technical skills, strong customer service orientation, reliability, attention to detail, and effective communication. Relate these qualities to the expectations of the role and how you embody them.

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How do you stay updated with new maintenance techniques or tools in the industry?

Discuss your proactive approach to learning, which could include attending workshops, reading industry-related publications, and networking with other professionals. This conveys your commitment to staying current and improving your skills.

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What motivates you to work as an Apartment Service Technician?

Share your passion for helping people and maintaining environments that enhance community living. Explain how making a direct impact on residents' experiences fuels your enthusiasm and satisfaction in this role.

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Established in 1975 and headquartered in Mississauga, Ontario, Canada, Morguard is a real estate company that owns, manages, and invests in geographically diversified assets across North America.

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DATE POSTED
March 3, 2025

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