Automotive Service Technician - Mexico

As an Automotive Service Technician at Motive, your daily responsibilities include installations and troubleshooting of telematics devices in customer vehicles, conducting hands-on training sessions for both internal and external partners, and collaborating with the hardware team to ensure quality and reliability of data. You will also be responsible for inspecting vehicles, imparting your expertise in telematics and automotive networking, and playing a vital role in improving engagement with customers.

To qualify for the position of Automotive Service Technician at Motive, candidates typically need 5+ years of relevant experience or a combination of education and experience in computer electronics, hardware proficiency, and knowledge of automotive telematics. A bachelor's degree or certification in relevant fields is beneficial, as well as expertise in vehicle architecture, embedded systems, and common vehicle communication protocols like CAN bus.

As an Automotive Service Technician at Motive, you can expect to travel about 30-40% of the time within Mexico. This travel is essential for on-site installations, troubleshooting, and fostering relationships with installation partners and customers, ensuring a hands-on approach to service delivery.

Essential skills for an Automotive Service Technician at Motive include a strong understanding of computer electronics and automotive hardware, excellent problem-solving abilities, proficiency in vehicle diagnostics using OBD-II protocols, and the capability to convey technical knowledge effectively during training sessions. Being fluent in Spanish and English is crucial for clear communication with diverse teams and clients.

At Motive, growth opportunities for an Automotive Service Technician include the potential for advancement within the telematics and hardware domain, opportunities to lead training programs, and involvement in product development by sharing field insights, all within a supportive environment that champions your professional development.

To ensure a successful installation of telematics devices, I follow a systematic approach by first reviewing the installation guidelines thoroughly, preparing the necessary tools and equipment, and conducting a pre-installation vehicle assessment. Clear communication with the customer about expectations and any technical requirements is also key to effective installations.

I have extensive experience working with vehicle communication protocols, particularly CAN bus and OBD-II. I understand how these protocols facilitate communication between the vehicle's electronic systems and the telematics devices, which is crucial for data accuracy and effectiveness in troubleshooting issues.

In a previous role, I faced a situation where missing telematics data from fleet vehicles would lead to operational inefficiencies. To address this, I conducted a thorough inspection, collaborated with the software team to identify underlying issues, and implemented system enhancements. This proactive approach not only resolved the immediate problem but also improved data reliability moving forward.

I keep up with the latest trends in automotive telematics by following industry publications, attending webinars, and participating in professional networks. Engaging with thought leaders and peers regularly helps me stay informed and enhances my understanding of innovations that can improve customer solutions.

In my previous positions, I developed and delivered training sessions on telematics device installation and data management for both new hires and external partners. This experience taught me how to create comprehensive, engaging training materials and tailor my content to different audience levels, ensuring a practical understanding of our hardware solutions.

If a customer expresses dissatisfaction, I would first listen actively to their concerns to fully understand the situation. Then, I'd reassure them and take immediate steps to rectify the issue, whether it's a follow-up installation or providing additional training. Ensuring customer satisfaction is paramount, and I would advocate for their needs throughout the resolution process.

During a critical installation project, we faced unexpected complications due to communication errors between devices. Sticking to a calm and methodical approach, I quickly engaged the team, identified the core issues, and worked to implement a temporary fix while ensuring minimal disruption to our timeline. This experience reinforced my ability to adapt and remain focused under pressure.

I use a structured approach to problem-solving that involves identifying the root cause of the issue, gathering relevant data, and analyzing it before formulating a solution. This method ensures that any resolution is not just a quick fix but addresses underlying challenges effectively, leading to long-term improvements.

Building relationships with installation partners starts with clear and open communication. I would engage with them regularly to understand their needs, provide support during projects, and seek their feedback for continuous improvement. Developing trust and rapport is crucial for a successful partnership.

My experience with hardware deployment at scale includes overseeing several large projects where we successfully installed telematics systems across numerous fleets. I coordinated logistics, trained teams, and ensured that every installation met quality and safety standards, which resulted in improved operational efficiency for clients.