Senior Associate, Client Operations, FATCA/CRS

As a Senior Associate in Client Operations at MUFG Investor Services, your main responsibilities include liaising with investment managers for daily operational matters, preparing all regulatory reporting related to FATCA and CRS, and collaborating with internal teams to meet deliverables. You will also contribute to system improvements and ensure all processes align with regulatory standards.

To be considered for the Senior Associate position in Client Operations at MUFG Investor Services, applicants should have 2-3 years of experience in the fund administration industry, particularly in FATCA. Further, a professional qualification like CAMs certification is desirable, alongside a background in finance, accounting, or mathematics.

MUFG Investor Services is committed to the growth of its employees, encouraging participation in system improvement initiatives and providing access to resources for enhancing knowledge in regulatory reporting and fund structures. This environment fosters continual learning and professional development for Senior Associates.

The culture at MUFG Investor Services is vibrant and collaborative, emphasizing connection, innovation, and a strong client focus. As a Senior Associate, you will be part of a team that values both individual contributions and collective success in delivering outstanding service to clients.

A Senior Associate at MUFG Investor Services may face challenges related to navigating complex regulatory environments and ensuring compliance with FATCA and CRS requirements while managing multiple client expectations. However, the supportive team and resources available will help overcome these challenges effectively.

When discussing your experience with FATCA and CRS reporting, highlight specific projects you've worked on, your role in ensuring compliance, and any challenges you successfully navigated. Be sure to mention how this experience has prepared you for the responsibilities at MUFG Investor Services.

Share your strategies for maintaining accuracy, such as utilizing checklists, double-checking data, and collaborating with team members for reviews. Mention specific tools or systems you've used to help ensure that reports are error-free.

Use the STAR method to structure your response. Describe the situation, the task at hand, the actions you took to resolve the issue, and the outcome. Emphasize your problem-solving skills and the collaborative approach you took at MUFG Investor Services.

Explain your methods for keeping current on regulations, such as participating in relevant webinars, subscribing to industry publications, or being part of professional organizations. Highlight how this habit contributes to effective compliance in your role at MUFG.

Share your prioritization process, which may involve evaluating the urgency and importance of tasks. Provide an example of how you've managed conflicting deadlines in the past and what tools you use to keep organized.

Discuss the key components of an effective client relationship, such as communication, trust, and responsiveness. Provide examples of how you’ve fostered strong relationships with clients and how it has positively impacted previous roles.

Outline your involvement in any system improvement projects, detailing your role, the tools or processes utilized, and the outcomes achieved. Emphasize your ability to identify inefficiencies and propose improvements that align with MUFG’s goals.

Discuss your strategy for effectively responding to stakeholder queries, including gathering necessary information, remaining calm, and communicating clearly. Providing an example of a past query can also demonstrate your expertise.

Articulate your interest in MUFG Investor Services by highlighting aspects such as their global presence, commitment to client service, and your alignment with their culture and values. Be authentic about what excites you about the opportunity.

Share your insights on current trends in FATCA and CRS reporting, such as automation, regulatory changes, and increased scrutiny. Indicate how staying informed on these trends will enable you to bring value to your role at MUFG Investor Services.