Director, Technical Solutions Management

The Director of Technical Solutions Management at CoreWeave is responsible for leading a team of Technical Solutions Managers, enhancing customer relationships, and guiding the execution of complex technical programs. This role involves collaborating with multiple departments such as Solutions Architecture, Support, and Sales to improve customer engagement and meet technical requirements effectively.

Candidates should have at least 8 years of experience in relevant fields such as software engineering, systems engineering, or product management, with a minimum of 4 years in a leadership role. A strong understanding of cloud infrastructure, including Kubernetes and AI/ML, along with exceptional leadership and communication skills, is essential for the Director of Technical Solutions Management role.

CoreWeave provides a robust support system for the Director of Technical Solutions Management, including a hybrid work environment, competitive compensation, and comprehensive benefits. The company believes in nurturing talent and ensures ongoing training and development opportunities, fostering both personal and professional growth.

CoreWeave boasts a dynamic and inclusive work culture focused on innovative disruption. As the Director of Technical Solutions Management, you'll thrive in a collaborative environment that embraces change, encourages creativity, and celebrates team successes while tackling some of the most exciting challenges in the AI and cloud computing landscape.

Yes, CoreWeave recognizes the importance of flexibility and offers remote work options for the Director of Technical Solutions Management role, particularly for candidates with specialized skills and experience. The company operates a hybrid model, allowing employees to balance their work-life preferences.

Prioritization is key in managing multiple complex projects. I focus on aligning projects with strategic business goals, delegating effectively, and utilizing project management tools to track progress. I also maintain open communication channels with team members and stakeholders to reassess priorities when necessary.

I have worked extensively with AI workloads, analyzing customer needs to provide tailored solutions. Understanding the intricacies of AI applications allows me to bridge the gap between technical requirements and client expectations, ensuring that our offerings meet high-performance standards.

Fostering collaboration involves creating clear communication strategies, leveraging team-building activities, and establishing cross-functional meetings. I believe in cultivating relationships and encouraging feedback, which ultimately leads to a cohesive environment that drives innovation.

I believe in setting clear and achievable expectations right from the start. Regular check-ins with customers, providing updates on progress, and being transparent about challenges ensures that clients remain informed and feel valued, ultimately enhancing customer satisfaction.

I subscribe to leading tech journals, attend industry conferences, and participate in webinars. Additionally, I engage with professional networks to share insights and learn from peers, ensuring that I stay ahead of trends impacting cloud infrastructure and AI technology.

I prioritize metrics such as customer satisfaction scores, project completion rates, and overall efficiency gains. Tracking these key performance indicators helps me assess the effectiveness of solutions and areas for improvement.

Adaptability is crucial in this role. The ability to pivot as projects evolve and respond to changing customer needs while inspiring and guiding the team makes for effective leadership in a dynamic tech environment like CoreWeave.

I believe in addressing conflicts head-on while promoting an open dialogue. By facilitating discussions and encouraging team members to express their perspectives, I help them find common ground and negotiate solutions that foster collaboration and respect.

Customer feedback is invaluable. It informs our approach to refining solutions, enhances our offerings, and helps identify potential issues before they become larger problems. I ensure that feedback is collected consistently and communicated to relevant teams for ongoing improvement.

I focus on building a positive work environment that recognizes achievements and provides opportunities for growth. Regular one-on-one check-ins, setting clear goals, and creating paths for professional development are essential practices to keep the team engaged and motivated.