OMNI Fulfilment & Stock Controller

The OMNI Fulfilment & Stock Controller at Mulberry plays a crucial role in streamlining operations across OMNI channels. Key responsibilities include processing daily order pickings, managing stock movements, and assisting in the preparation and execution of physical inventories. Furthermore, this role supports dispatch operations and inventory management, ensuring that our stock areas remain organized and secure while maximizing sales opportunities.

To be considered for the OMNI Fulfilment & Stock Controller position at Mulberry, candidates should have relevant qualifications or experience in stock management and operations. Proficiency in tools such as Microsoft Office, strong communication skills, and a solid ability to build interpersonal relationships are essential. Preferred qualifications include bilingual capabilities in English/Spanish and experience with systems like Salesforce and Manhattan.

At Mulberry, sustainability is embedded in everything we do, including the OMNI Fulfilment & Stock Controller role. The position encourages incorporating environmentally responsible practices into daily operations, supporting our aim of reducing the carbon footprint, and contributing to a greener future. Additionally, we advocate for an inclusive environment that values diversity and promotes understanding in all areas of our work.

Success as an OMNI Fulfilment & Stock Controller at Mulberry requires strong time management skills, attention to detail, and the ability to handle multiple projects seamlessly. Excellent verbal and written communication skills, along with a collaborative mindset, are key in fostering relationships with team members and management. Being knowledgeable about stock management practices and having a positive attitude toward learning are also very beneficial.

The work environment for the OMNI Fulfilment & Stock Controller at Mulberry is collaborative, dynamic, and focused on excellence in customer service. You'll be part of a passionate team that values creativity and responsibility while being deeply committed to sustainability. Expect to engage with colleagues regularly while working in a well-organized space that promotes productivity and teamwork.

In response to managing multiple orders, it's crucial to prioritize tasks based on urgency and importance, utilizing tools like spreadsheets for tracking. Implementing a systematic approach for order processing and communication within the team ensures nothing falls through the cracks. Being organized and proactive in addressing potential bottlenecks is key to successful order fulfillment.

Handling discrepancies in stock levels begins with maintaining accurate records and performing regular audits. If discrepancies arise, it's important to communicate promptly with supervisors and investigate the issue thoroughly to determine the cause. This could involve checking past documentation, verifying recent shipments, and collaborating with other departments to gather insights.

Sharing a specific instance is critical. Describe a situation where your attention to detail improved a process or solved a problem, such as identifying a recurring stock mistake. Emphasize your proactive measures to address it, your methods for ensuring data accuracy, and the positive impact this had on the team’s efficiency.

Teamwork is essential in stock management and fulfillment as it fosters effective communication and shared objectives. Collaborating with different teams helps streamline processes, share insights for improvements, and achieve goals more efficiently. Emphasize your ability to support team dynamics and encourage open discussions to enhance operational performance.

To stay informed about new product launches, I would actively engage in team meetings, read internal communications, and utilize training resources provided by Mulberry. Additionally, I would embrace a culture of continuous learning, seeking information from colleagues and making it a personal goal to understand our product range comprehensively.

If you're asked about experience with inventory management systems, detail your familiarity with tools like Salesforce and Manhattan. Explain how you've used these systems for tracking inventory, processing orders, or reporting discrepancies, and share any achievements that highlight your proficiency in optimizing inventory workflows.

During peak sale periods, I focus on prioritization techniques such as creating checklists and categorizing tasks by urgency and importance. Additionally, being flexible and maintaining open communication with the team is vital to adjust plans and support them in meeting demanding deadlines effectively.

To maintain a clean and organized stock area, I would implement a system where items are categorized and labeled clearly. Regular audits and tidying sessions can prevent clutter and maintain efficiency. Encouraging team members to take pride in their workspace and share responsibilities will foster a culture of organization.

The most important trait for an OMNI Fulfilment & Stock Controller is attention to detail. This trait ensures accurate order processing, effective stock management, and exceptional service delivery. It’s crucial to observe every element of the workflow, as even minor oversights can lead to larger issues that impact customer satisfaction.

Sustainability is crucial in fulfillment and stock management as it shapes our operational practices and policies. It ensures we minimize waste and optimize resources, aligning with customer expectations and regulatory requirements. Committing to these practices fosters a brand identity that values responsibility and contributes positively to society and the environment.