Employee Resource Center Associate

The Employee Resource Center Associate at MultiCare serves as the first point of contact for employees across the health care network. They respond to inquiries regarding personnel actions, pay and benefits questions, and new hire paperwork, ensuring that employees receive timely and accurate assistance tailored to their needs.

This position requires a vocational business training or college coursework, with an AA degree preferred. Three years of experience in Human Resources or healthcare administration is mandatory, although experience in service or call center support may be considered as an alternative. Familiarity with employee benefits and procedures is also preferred.

Yes! The Employee Resource Center Associate position is a remote role, allowing you to engage with MultiCare employees from the comfort of your own home while still making a significant impact within our organization.

MultiCare offers a comprehensive benefits package that includes a competitive salary range, medical and dental coverage, retirement benefits, and paid time off. The compensation for the Employee Resource Center Associate role ranges between $22.74 - $33.05 per hour, depending on experience and qualifications.

At MultiCare, Employee Resource Center Associates are expected to embody our core values of Respect, Integrity, Stewardship, Excellence, Collaboration, and Kindness. These guiding principles inform every aspect of our work and ensure a supportive and positive work environment.

Be prepared to share specific experiences that highlight your HR expertise, particularly in areas relevant to employee inquiries and support. Highlight roles where you've provided assistance related to benefits, personnel actions, or employee relations to demonstrate your capability.

Discuss your approach to problem-solving and communication. Highlight the importance of listening to the employee's concerns, empathizing, and ensuring you provide accurate and timely information. Mention any tools or resources you would utilize to resolve their issue.

Explain your organizational skills, detailing any tools you use for task management. Mention strategies like prioritizing tasks, setting reminders, and ensuring thorough documentation to stay on top of employee inquiries efficiently.

Emphasize the importance of attention to detail and resourcefulness. Talk about reviewing relevant documentation and guidelines regularly, collaborating with HR teams, and ensuring you stay updated on policy changes to provide accurate assistance.

Share your understanding of MultiCare's commitment to health and healing. Discuss how you align with the values of Respect, Integrity, and Kindness, and how those values guide your interactions in a professional setting.

Be ready to recount a specific experience where you managed a high volume of inquiries, how you maintained professionalism, and the techniques you used to ensure quality service despite the pressure.

Articulate your motivation for wanting to work at MultiCare, focusing on their values, mission, and the sense of belonging they promote. Relate it back to your own career goals and how this role aligns with them.

Discuss your approach to assessing the urgency and nature of inquiries while emphasizing your commitment to providing a supportive environment where employees feel heard and valued.

Provide a narrative that illustrates your communication skills, particularly in situations that required compassion and clear communication. Explain how you resolved the issue while maintaining professionalism.

Highlight the importance of teamwork in your previous roles, discussing how collaboration among HR members and other departments can lead to better service delivery for employees and how you plan to contribute to that at MultiCare.