Field Enablement Manager

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

Overview

We’re looking for a high-impact Field Enablement Manager to help take our Sales and Customer Success teams to the next level. You’ll play a critical role in delivering best-in-class enablement programs that help reps and managers ramp faster, sell smarter, and consistently deliver value across the customer journey.

This is a unique opportunity to join a growing team with real influence, strong executive sponsorship, and global scope. You’ll partner closely with Sales, Customer Success, Marketing, Product, and RevOps to create experiences that stick—making learning practical, measurable, and energising.

We’re looking for someone who’s organized, outcomes-driven, and excited to bring both creativity and structure into how we enable. You should be someone who loves building, iterating, and seeing the ripple effect of your work in the field.

Responsibilities

Program Design & Execution

• Own scalable programs across onboarding, continuous learning, methodology, manager enablement, and cross-sell/upsell motions

• Design and deliver impactful learning experiences across live training, async content, and embedded tools

• Partner with Sales and CS leadership to understand enablement needs and proactively create solutions

• Translate complex topics (e.g., new products, messaging, commercial motions) into simple, actionable field guidance
  

Field Readiness & Tool Adoption

• Manage rollout plans and field activation for new initiatives—ensuring the "last mile" of enablement is high quality

• Drive usage and adoption of tools like Gong, Salesforce, and Sana platforms

• Help field managers build coaching muscle through toolkits, prompts, and curated data
  

Measurement & Optimization

• Track and report enablement impact using defined metrics (e.g., ramp time, participation, performance lift)

• Collaborate with RevOps to refine dashboards and surface enablement insights in planning cycles

• Run retrospectives and surveys to continuously improve program relevance and field engagement
  

Cross-Functional Collaboration

• Act as the connective tissue between Enablement and go-to-market teams—ensuring alignment on goals and messaging

• Support key launches (e.g., new markets, products, personas) with clear, field-ready content

• Coordinate across internal SMEs to curate the right inputs for training, toolkits, and communications
  

About You

• 4–6 years of experience in Sales Enablement, Sales, or Customer Success at a high-growth SaaS or tech company

• You’re known as a program owner—someone who gets things done with precision and empathy

• Skilled in instructional design and adult learning principles, with the ability to simplify and scale

• Strong familiarity with sales methodologies (e.g., MEDDPICC, Challenger, Command of the Message)

• Fluent in enablement tools: Gong, Notion, Google Suite, Salesforce, LMS or CMS systems

• Confident communicator and facilitator—comfortable leading sessions with reps and frontline managers

• Highly organized, detail-oriented, and proactive—you know how to work with ambiguity and create clarity

• Collaborative by nature—you’re motivated by helping teams win, not by being the loudest in the room
  

What Success Looks Like

First 3 Months

• Build relationships across GTM teams and deeply understand field dynamics

• Conduct an audit of assigned enablement programs and deliverables

• Take ownership of a key onboarding track or learning initiative

• Establish your operating rhythm with the Director of Field Enablement and key stakeholders
  

First 6 Months

• Launch a refreshed enablement program with measurable improvement in ramp, adoption, or satisfaction

• Run retrospectives and stakeholder feedback loops to continuously improve program impact

• Support at least one cross-functional initiative (e.g., product launch, CS enablement, or new manager onboarding)
  

First 12 Months

• Be seen as a go-to partner for reps and frontline leaders across Sales and CS

• Improve outcomes in at least one major funnel metric (e.g., ramp time, coaching adoption, win rate)

• Contribute meaningfully to a high-performing Enablement team culture built on trust, creativity, and results

How we hire

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year

• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support

• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun - weekly socials, company wide events and office snacks!

Our commitment to Diversity, Equity and Inclusion

We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK? Unfortunately, at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service ("DBS") for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.