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Account Services Representative - job 1 of 4

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

Job Description

As an Account Services Representative, you are responsible for maintaining all aspects of account management while providing timely and accurate information to the sales team and to the client. This involves working with multiple departments such as Advertising Sales, Inventory, Strategic Planning, Commercial Operations, Finance and Billing.

Duties and Responsibilities:

Client Service:

Responsible for maintaining and monitoring all upfront and scatter deals in order management system
Develop strong understanding of our products and capabilities to better develop solutions for advertisers
Serve as the first line of contact with internal and external entities to ensure proper maintenance of advertisers’ schedules
Support and enhance agency relationships by monitoring requests and ensuring commercial spots are booked according to guidelines

Deal Maintenance and Stewardship:

Schedule commercials and coordinate client brand allocations, reconcile account discrepancies, send flowcharts and issue change notices to clients
Steward deals through careful monitoring of delivery
Offer recap packages to clients as needed and as available
Develop a strong working relationship with Commercial Operations guaranteeing a timely and precise order process
Collaborate with Sales Planner, Account Executive and Marketing to ensure that all marketing elements are properly booked and executed
Identification and resolution of invoice discrepancies and adjustments

Qualifications

Qualifications:

Bachelor's degree or equivalent experience
Must be able to work out of the offices in a hybrid capacity. Tuesday - Thursday onsite; Monday and Friday remote with the flexibility to adjust as business needs dictate.
Must have unrestricted work authorization to work in the United States now and in the future
Must be 18 years or older
Must be willing and able to work overtime, as needed

Desired Characteristics:

Client Service and/or Account Management experience a plus.
Must have strong communication/interpersonal skills, be able to multi-task in a fast paced environment, be detail oriented and responsive, deadline driven and have strong quantitative reasoning skills.
Computer Skills – Proficient in Microsoft Office (Excel, Word, and Outlook)

Additional Requirements:

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary: $55,000 - $58,000 (overtime eligible)

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

NBCUniversal Glassdoor Company Review

4.0

NBCUniversal DE&I Review

No rating

CEO of NBCUniversal

Jeff Shell

Approve of CEO

Average salary estimate

$56500 / YEARLY (est.)

min

max

$55000K

$58000K

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What You Should Know About Account Services Representative, NBCUniversal

Are you looking for an exciting opportunity to combine your organizational skills and passion for customer service? As an Account Services Representative at NBCUniversal, located right in the heart of New York City, you’ll be at the forefront of an entertainment powerhouse. In this role, you'll manage all aspects of account management while ensuring our sales team and clients receive accurate and timely information. You’ll collaborate with various departments, including Advertising Sales and Finance, to maintain advertiser schedules and address account discrepancies. Your day will be filled with building strong relationships with clients and internal teams alike, serving as the first line of contact to manage commercial bookings effectively. We’re looking for someone who thrives in a fast-paced environment and is detail-oriented. If you're eager to dive into the world of media and entertainment while helping to shape strategies that will drive success for our advertisers, this role could be the perfect fit for you! Plus, enjoy the flexibility of a hybrid work model, allowing you to balance office and remote work. Join us at NBCUniversal, where your authentic self can shine, and where we value diversity, inclusion, and the power of collaboration.

Frequently Asked Questions (FAQs) for Account Services Representative Role at NBCUniversal

What are the main responsibilities of an Account Services Representative at NBCUniversal?

An Account Services Representative at NBCUniversal is responsible for managing all aspects of account management, which includes maintaining and monitoring advertising deals, developing strong product knowledge, and serving as the first point of contact for clients. You'll need to schedule commercials, reconcile account discrepancies, and collaborate with internal teams to ensure successful execution of marketing strategies.