Manager, Digital Account Management - job 1 of 2

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('SpinCo') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we'll continue to create and deliver content that reflects the current and ever-changing face of the world.

The Manager of Digital Account Management will oversee and support a team of Account Managers responsible for comprehensive digital campaign management across our local markets. This role involves leading the daily workflow for digital campaign strategies, conducting briefings, capturing and disseminating action items, and collaborating with digital operations leads to ensure efficient and effective campaign execution. Additionally, the role includes oversight of sales planning and billing reconciliation. Strong experience in managing and training people is essential.

Key Responsibilities:

• Manage and train Account Management team members to enhance their skills and performance.
• Ensure efficient digital processes and workflows.
• Provide planning approval and guidance.
• Oversee billing, invoicing, and revenue allocation.
• Offer support and approval with Operative One (Order Management System).
• Monitor and manage planning requests and responses.
• Oversee post-sales campaign pacing and delivery.
• Indirectly support Local Digital Campaign Managers.
• Disseminate pertinent information and documentation.
• Contribute to weekly Account Manager briefings.
• Participate in manager-level meetings to discuss process improvements.

Collaboration:

• Work as part of a team by being service-oriented, responsive, and reliable.
• Cultivate positive working relationships with partners and be a "go-to" resource.
• Undertake tasks, large or small, to facilitate project completion.

Decision Making/Problem Solving:

• Make effective and timely decisions using good judgment.
• Anticipate roadblocks and involve senior leadership when necessary.
• Build confidence and respect by addressing concerns and providing innovative solutions.

• 3-4 years of experience managing a sales support team, with a focus on planning and campaign fulfillment.
• Ability to manage and prioritize a large volume of projects with tight deadlines.
• Understanding of trafficking and ad server systems.
• Expertise in post-sales operations.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Exceptional organizational skills and attention to detail.
• Strong interpersonal skills and the ability to motivate a team.

Hybrid: This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $90,000-110,000 (bonus eligible).

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].