Director of Pre-Sales Engineering, EMEA

As the Director of Pre-Sales Engineering at NetBrain, your main responsibilities include developing and implementing the overall pre-sales strategy in line with business goals, leading a high-performing team, and collaborating with sales leadership to create effective technical sales strategies that showcase our innovative solutions.

Candidates for the Director of Pre-Sales Engineering position at NetBrain should possess a BA/BS degree in Computer Science or a related field, along with 12+ years of experience in pre-sales engineering or technical sales support, and a strong background in network design and operations. Managerial experience and networking certifications like CCNP or CCIE are highly preferred.

The Director of Pre-Sales Engineering at NetBrain contributes to business growth by developing strategies that enhance customer satisfaction and driving revenue through tailored solutions. By leading a talented pre-sales team and fostering strong relationships with clients, this role acts as a bridge between technical solutions and market needs.

The Director of Pre-Sales Engineering at NetBrain should be prepared for travel commitments of approximately 25-35%, which includes both domestic and international travel to meet with clients and participate in industry events.

The culture for the Director of Pre-Sales Engineering at NetBrain is built on innovation, collaboration, and a strong commitment to diversity and inclusion. We prioritize empowering our teams and creating an environment where everyone can contribute and thrive.

When answering, highlight specific experiences you have had in managing a team, such as mentoring team members, implementing best practices, or improving overall team performance. Use metrics or specific outcomes to quantify your leadership effectiveness.

Discuss your approach to understanding the company’s strategic goals and how you translate them into actionable pre-sales initiatives. Highlight the importance of collaboration with various departments such as sales and product management.

Emphasize the importance of integrating customer feedback into pre-sales processes by discussing methods for gathering insights and how they can help shape offerings and drive improvements in service delivery.

Outline your strategies for understanding customer needs and providing value through customized solutions. Discuss the importance of clear communication and setting proper expectations throughout the sales process.

Share specific tools or platforms you have utilized, detailing how they improved efficiency and collaboration within the pre-sales team. Mention any metrics that demonstrate the impact of these tools.

Share a compelling story about a product demonstration, discussing the preparation, tailoring it to the audience, and the results it achieved in terms of closing deals or securing buy-in from potential clients.

Discuss your approach to relationship-building with clients, highlighting the importance of active listening, responsiveness, and providing expert advice tailored to their unique challenges.

Be candid about specific challenges you encountered, such as managing tight deadlines or complex customer requirements, and illustrate your problem-solving skills through examples of resolution and outcomes.

Talk about the key performance indicators (KPIs) you track and analyze to gauge the team's success. Discuss how this data drives decisions and fosters a continuous improvement mindset within the team.

Explain your mentoring philosophy and practices, sharing specific examples of how you identify growth opportunities within your team and empower them through coaching, training, and feedback.