Customer Collections Specialist

Do you want to be a part of the clean energy movement? Are you passionate about improving our environment for this generation and those to follow? Are you ready to take on new challenges and collaborate with a future-focused team leading the way into new markets? Join Nexamp! 

This is where you can learn from industry leaders and become one yourself. It's fast-paced, mission-based work that challenges the status quo. Be on the team that's changing the world. 

What we’re looking for: 

Nexamp is looking to hire a Customer Collections Specialist to join our growing team. You will be responsible for contacting customers – both residential and commercial – with outstanding balances and working with them to remit payment, all while helping the team deliver the industry leading customer experience that Nexamp is known for. In addition, you will process customer payments and investigating collections issues. If you have strong communication skills, like problem solving, feel comfortable overcoming objections and have a customer-focused mindset, this is the position for you.  

The role is a part of our Customer Experience organization. The position has the opportunity for future growth and development amongst a group of high achieving and fun professionals. If you’re interested in joining the clean energy revolution at one of the best places to work in solar, we would love to have you apply. 

You will be hybrid out of Chicago, IL. You will report to the Lead Customer Collections Specialist. 

What you’ll do:  

• Perform various collections activities such as generating and sending statements to customers, mailing, emailing, and calling customers directly.  
• Placing outbound phone calls to follow up on customers’ questions, explaining community solar benefits and savings.
• Investigate collections issues, escalating issues as appropriate.  
• Delivering an exceptional customer experience on each and every interaction.
• Use multiple systems (Salesforce/Zuora/Nexamp Portal) to review and solve problems.
• Handle issues from start-to-finish, taking ownership of the customer experience.
• Communicating effectively with all other departments to ensure collection cases are handled appropriately.  
• Document and maintain collections processes and activities. 
• Work as part of a team, collaborate and share innovations, making us better. 

What you’ll bring: 

• High School Diploma or equivalent
• 2+ years of professional experience, ideally in a collections related role 
• Outstanding communication skills, both verbal and written
• Knowledge of Billing and Collections procedures
• A true passion for customers and delivering the best possible service
• Proficient in Excel, typing and computer navigation skills
• You are self-motivated, self-starting, and self-assured!
• Strict attention to detail in professional client-facing communication  
• Work well with multiple/diverse groups and enjoy collaborating as part of a team
• Comfortable working in a changing/growing environment
• Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today.
• Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization.   
• Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization. We value accountability and an ownership mentality.
• Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions.
• Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry.
• Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions.  

If you don’t meet 100% of the above qualifications, but see yourself contributing, please apply. 

At Nexamp, our mission is to build the future of energy so it is clean, simple, and accessible for all. We are committed to providing a work environment free from discrimination. We are proud to be an equal opportunity employer. We do not discriminate against applicants on the basis of race, ethnicity, religion, sex, gender, sexual orientation, gender identity, disability status, veteran status, or any other basis protected by law. By encouraging a culture where ideas and decisions come from all people, we believe it will help us grow, innovate, and be a part of environmental and social change. 

You’ll love working here because:  

Not only will you get to take part in meaningful work and have the chance to change the world alongside innovative, dedicated, and motivated peers, but you will also have access to all the benefits that Nexamp offers! This includes our competitive compensation package; a 401(k) employer-match; health, dental, and vision insurance starting day one; flexible paid time off and holiday PTO; commuter benefits, and cell phone reimbursement. We have headquarters in Boston, MA and Chicago, IL, in addition to growing offices nationwide. We provide healthy snacks, coffee, service days and other volunteer opportunities, company outings, and more!  

Compensation

The reasonably estimated salary for this role at Nexamp ranges from $23 - $26 per hour. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual bonus programs based on individual and company performance, non-annual sales incentive plans, or other non-annual incentive plans). Additionally, you may be eligible to participate in the Company’s stock option plan. Actual base salary may vary based upon, but is not limited to, skills and qualifications, internal equity, performance, and geographic location. 

Nexamp's People team manages all aspects of recruitment and hiring within our organization. We want to inform third-party recruiters, staffing firms, and related agencies that Nexamp does not accept unsolicited resumes. Resumes will only be considered from these entities if a signed agreement is in place and the People team explicitly authorizes external recruiting assistance for a specific position. Any unsolicited resumes received will be deemed the property of Nexamp. We want to emphasize that Nexamp is not liable for any fees associated with unsolicited resumes.