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Junior IT Systems Administrator

We are an 800+ strong team whose ideas underpin successful exits, IPOs, strong financial results and competitive advantages as well as novel processes, new business models and great user experiences. We focus on e-commerce, mobility, and transport & logistics, while always keeping an eye on emerging segments as well.


We rethink processes, business models and architecture, not to mention tech stacks. This approach opens doors for our people to find their own ways and solutions and bring their own ideas to life, learning and advancing both within and across teams and departments.


We say no to office politics and pointless meetings. We celebrate curiosity, experimentation, and passion beyond code. We are very open to people growing both within and beyond their teams and departments. And this is where we suggest starting today.


The six-member IT team is responsible for ensuring the security, reliability, and seamless operation of the organization's IT infrastructure. They handle a wide range of tasks, including implementing new technologies, working on various IT projects, setting up and maintaining infrastructure, managing the network, implementing cybersecurity measures, backing up data, monitoring, integrating systems, automating processes, optimizing performance, overseeing user accounts and computers, and troubleshooting issues.


The following technologies and tools are commonly used by the team: Linux, macOS, and Windows operating systems, Google Workspace, Atlassian Jira/Confluence, virtualization software such as VMware and AWS, scripting languages like Python and Bash, MDM solutions such as Mosyle and Tanium, and network devices including Fortinet, HPE Aruba and Ubiquiti.


In this role, you will
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Install, configure, maintain, and upgrade computer systems and servers
  • Ensure the availability, performance, and security of IT systems, including LAN/WAN networks, hardware, software, and office systems
  • Manage user accounts and permissions
  • Oversee and manage the IT service desk operations using Jira Service Management
  • Customize and maintain Jira workflows, screens, permissions, and notifications according to project and team needs
  • Manage IT inventory of hardware, software, and resources


What you will bring
  • Experience in IT support, system administration, or a similar role
  • Proficiency in installing, configuring, and maintaining various operating systems (Windows, macOS, Linux) and server environments
  • Strong analytical and problem-solving skills to diagnose and resolve hardware, software, or network issues swiftly
  • Excellent verbal and written communication skills. Ability to provide clear and concise technical assistance to non-technical users
  • Ability to work collaboratively in a team environment as well as independently to deliver results
  • Understanding of security principles and practices to ensure the confidentiality, integrity, and availability of IT systems
  • Fluency in Lithuanian and English

We consider the following experience as an advantage
  • Experience with IAM tools and platforms
  • Knowledge of Jira Service Management for managing IT service desk operations
  • Familiarity with scripting or automation tools


What we offer
  • A working culture that is high performing, ambitious, collaborative and fun
  • Health insurance and a yearly training budget (local and international conferences, language courses), employee-led workshops
  • Flexible working hours
  • Extra vacation days: 2 after working at NFQ for two years and 4 after four years on our team
  • Bonus for referrals
  • For those who dream of traveling: WFA (work from anywhere) possibilities in NFQ - approved countries
  • Office perks and team activities


Salary range: € 1500 - 2000 gross / month



If you have any questions, please contact me at jowita.dudek@nfq.com or via Linkedin


Check all our career opportunities here.

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Average salary estimate

$21000 / YEARLY (est.)
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$24000K

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What You Should Know About Junior IT Systems Administrator, NFQ

Are you ready to kickstart your career as a Junior IT Systems Administrator with a dynamic company in Vilnius? Here at our fast-growing firm, we’re proud to be an 800+ strong team driving success in e-commerce, mobility, transport, and logistics. We believe in empowering our team members to think outside the box and bring their ideas to life, all while fostering a collaborative and enjoyable working environment. As a vital member of our six-person IT team, you will play a key role in ensuring our IT infrastructure runs smoothly, securely, and efficiently. You’ll provide technical assistance, maintain and upgrade computer systems, manage user accounts, and take charge of our IT service desk operations using Jira Service Management. With hands-on experience in Linux, Windows, and macOS systems, and an understanding of cybersecurity principles, you will be crucial in keeping our operations seamless. You'll be encouraged to grow and evolve, with opportunities for training and development available. Curious about our technology stack? Expect to work with various tools such as VMware, AWS, Google Workspace, and more! Join us as we embrace curiosity and innovation, and let’s explore new opportunities together. This is more than just a job; it’s a chance to thrive in a culture that celebrates passion and teamwork. If you’re fluent in Lithuanian and English and eager to learn, we’d love to have you on board. Let’s build something great together!

Frequently Asked Questions (FAQs) for Junior IT Systems Administrator Role at NFQ
What are the primary responsibilities of a Junior IT Systems Administrator at our company?

As a Junior IT Systems Administrator, you will be tasked with providing technical assistance for various queries, installing and configuring computer systems, managing user accounts, and overseeing IT service desk operations using Jira Service Management. You'll also engage in maintaining the performance, security, and availability of IT systems while working with technologies such as Linux, macOS, and Windows.

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What qualifications are necessary for a Junior IT Systems Administrator position?

To qualify for the Junior IT Systems Administrator role, candidates should have experience in IT support or system administration. Proficiency in various operating systems including Windows, macOS, and Linux is essential. Strong analytical skills to problem-solve efficiently, as well as excellent communication skills for interacting with both technical and non-technical users, are important.

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What technologies will I work with as a Junior IT Systems Administrator at the company?

You will work with a range of technologies, including VMware, AWS, Google Workspace, Atlassian Jira, and various operating systems like Windows, macOS, and Linux. Familiarity with scripting languages such as Python and Bash is also beneficial, as you'll engage in system automation and integration tasks.

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What benefits and culture can I expect when working as a Junior IT Systems Administrator with the team?

Our workplace culture is built around high performance, collaboration, and enjoyment. As a Junior IT Systems Administrator, you'll enjoy health insurance, a yearly training budget for conferences or courses, flexible working hours, extra vacation days after long tenure, and an engaging environment that encourages personal and professional growth.

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Is knowledge of Jira Service Management essential for the Junior IT Systems Administrator role?

While it's beneficial to have knowledge of Jira Service Management, it is not a strict requirement. You will manage IT service desk operations through Jira, so familiarity with its workflows and functionalities can be advantageous. We are open to training the right candidate in this area as part of their development.

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Common Interview Questions for Junior IT Systems Administrator
Can you describe your experience with different operating systems relevant to the Junior IT Systems Administrator role?

When answering this question, highlight your experience and comfort level with Windows, macOS, and Linux. It's useful to provide specific examples of tasks you performed or challenges you overcame in each operating system, demonstrating your ability to adapt to varying environments.

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How do you approach troubleshooting a complex technical issue?

Explain your structured approach to troubleshooting which may include identifying the problem, gathering information, isolating potential causes, testing solutions, and documenting your steps. Your ability to analyze issues and find effective solutions will be key here.

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What measures do you take to ensure system security?

Discuss your understanding of basic security principles such as user permissions, system updates, and backup procedures. Providing examples of how you've implemented security measures in previous roles illustrates your proactive approach to maintaining IT system integrity.

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How do you prioritize tasks when dealing with multiple IT service requests?

Share your strategy for prioritizing tasks, such as assessing the urgency and impact of each request. Emphasizing your organizational skills and ability to communicate effectively to users about their requests shows your capability in a busy environment.

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What scripting or automation tools are you familiar with?

Provide examples of any scripting languages like Python or Bash you’ve used. If you’ve created scripts to automate routine tasks or improve efficiency, mention those experiences as they demonstrate your initiative to streamline processes.

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Can you give an example of how you've worked within a team to solve an IT issue?

Highlight a specific team collaboration experience where your contributions made a significant impact. Detail how your teamwork skills and communication helped in resolving the issue effectively.

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What have you learned from a past technical failure?

Discuss a specific instance where you faced a technical failure. Focus on what went wrong, what you learned, and how you adjusted your approach in future scenarios. This shows your growth mindset and resilience.

Join Rise to see the full answer
What do you think is most important in providing technical support?

In your response, emphasize clear communication, patience, and the ability to empathize with users who may not be as technically savvy. Your role as the Junior IT Systems Administrator will depend heavily on customer service skills as much as technical knowledge.

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How do you keep your technical skills up to date?

Mention methods such as attending workshops, online courses, following tech blogs or forums, and participating in relevant communities. Demonstrating your commitment to continuous learning will be attractive to the interviewers.

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What interests you most about the Junior IT Systems Administrator position?

Share your personal passion for technology and desire to work in an innovative environment. Mention how the company’s culture of curiosity and experimentation appeals to you, as well as your eagerness to grow professionally within the team.

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Since 2002, we have been providing both strategy and execution to entrepreneurs who seek to scale and outcompete. We are a team of 900 professionals across Germany, Lithuania, Poland, Vietnam, Thailand, Singapore, and Egypt. Our core competencies...

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DATE POSTED
August 10, 2024

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