Customer Service Coordinator

As a Customer Service Coordinator at Nomagic, your primary responsibilities will include coordinating support between our clients and the Nomagic team, assisting customers with issue resolutions promptly, creating documentation for training local teams, and deploying improvements in both software and hardware as per guidance from the engineering team. Your role is essential in ensuring smooth operations and customer satisfaction while engaging with our cutting-edge robotic technologies.

To qualify for the Customer Service Coordinator position at Nomagic, candidates should possess excellent communication skills in English, with German being advantageous. A technical or logistics background is preferred, along with a customer satisfaction mindset. You should also demonstrate the ability to learn quickly, manage systems efficiently, and handle basic hardware and software tasks. If you are proactive and enjoy problem-solving, you would be a great fit!

Nomagic offers a range of enticing benefits for the Customer Service Coordinator role, including a long-term contract that allows you to work with customers across various European locations. You'll experience an adventure mode of work that includes the opportunity to develop and implement new robotic systems on-site, as well as a relocation package for team members moving to Warsaw. Additionally, you will work in an English-speaking environment and get the chance to work with robots daily!

The work environment for a Customer Service Coordinator at Nomagic is dynamic and fast-paced, set in an innovative and collaborative atmosphere. You'll have the opportunity to engage with cutting-edge technology and work closely with a team of dedicated professionals. The role also involves traveling between different locations, giving you a hands-on experience with our robotic systems and a chance to liaise directly with clients and the engineering team.

During the interview process for the Customer Service Coordinator position at Nomagic, you'll begin with a short introductory call with a recruiter. This will be followed by a detailed 45-minute interview consisting of discussions with the Hiring Manager, a 30-minute chat with one of the Customer Service team members, and a final 30-minute interview with an engineer. You can expect detailed feedback throughout the process, regardless of the outcome.

When answering this question, be specific about any previous roles where you supported customers within a technical context. Include examples of how you resolved issues, facilitated communication, or enhanced customer satisfaction, demonstrating both your customer service skills and technical understanding.

Discuss your approach to task prioritization, highlighting any tools or methods you use to manage your workload effectively. Emphasize your ability to assess the urgency of requests and how you maintain clear communication with customers during busy periods.

Describe the steps you would take to troubleshoot the issue, including gathering information from the customer, referring to documentation, and possibly collaborating with engineering for solutions. Highlight your problem-solving skills and commitment to customer satisfaction.

Express your enthusiasm for the company’s mission to innovate logistics through robotics. Share how your background, skills, and personal interests align with Nomagic's goals, emphasizing your eagerness to contribute to the team's success.

Outline your approach to de-escalating situations with dissatisfied customers. Emphasize the importance of calmly listening to their concerns, taking ownership of the issue, and proposing a solution. Make sure to mention the importance of follow-up.

Discuss your relevant skills such as communication, technical expertise, and customer management experience. Conclude by highlighting traits like your proactive attitude and your motivation to work with innovative technology.

Share a specific story that illustrates your commitment to customer service. Explain the situation, your actions, and how it positively impacted the customer’s experience. This shows your dedication to exceeding expectations.

Discuss your strategies for staying informed, such as attending training sessions, reading documentation, or participating in team discussions. Emphasize your proactive attitude towards learning and adapting to new technologies.

Explain your method for creating effective training documentation, which includes understanding the customer's perspective, being clear and concise, and including visuals where applicable. Highlight any experience you have had in developing training materials.

Articulate the importance of the Customer Service Coordinator in ensuring operations run smoothly, addressing client needs, and serving as a bridge between the client and engineering teams. Emphasize your understanding of logistics processes and the need for strong communication and coordination skills.